SECOND TIME CHESS.COM... SECOND TIME

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GM-ZoyaTheDestroyer

THIS IS THE SECOND CASE, AND THERE HASN'T BEEN ANY ACTION TAKEN WITH FIRST ONE NOR THIS ONE.

Get yourself some respect.

PlayerIDC
GM-ZoyaTheDestroyer wrote:

THIS IS THE SECOND CASE, AND THERE HASN'T BEEN ANY ACTION TAKEN WITH FIRST ONE NOR THIS ONE.

Get yourself some respect.

Some random bloke said "Putin is a scum" not some moderator in chess.com. I think this is better if you put this site feedback and maybe they'll address it there, and you already know why they banned the Russian flag on chess.com.

David

And frankly, in any case of verbal abuse, the most common Chess.com action is for the support staff to contact the person about it and explain why their behaviour is against the terms of service and to help them understand and commit to not doing it again. If they break that commitment, they start getting mutes of progressively longer durations, and if it gets bad enough they might even get a permanent mute. None of those actions are visible to any other Chess.com member.

If you log a Support ticket about it, the Support person will sometimes give you some updates as to what actions have been taken. No-one can tell you in the forums.

GM-ZoyaTheDestroyer
PlayerIDC wrote:
GM-ZoyaTheDestroyer wrote:

THIS IS THE SECOND CASE, AND THERE HASN'T BEEN ANY ACTION TAKEN WITH FIRST ONE NOR THIS ONE.

Get yourself some respect.

Some random bloke said "Putin is a scum" not some moderator in chess.com. I think this is better if you put this site feedback and maybe they'll address it there, and you already know why they banned the Russian flag on chess.com.

Come on, tell me. Why did they banned the Russian flag?

GM-ZoyaTheDestroyer
David wrote:

And frankly, in any case of verbal abuse, the most common Chess.com action is for the support staff to contact the person about it and explain why their behaviour is against the terms of service and to help them understand and commit to not doing it again. If they break that commitment, they start getting mutes of progressively longer durations, and if it gets bad enough they might even get a permanent mute. None of those actions are visible to any other Chess.com member.

If you log a Support ticket about it, the Support person will sometimes give you some updates as to what actions have been taken. No-one can tell you in the forums.

I know that, however, after a while they usually send me feedback. These specific two times, they haven't. And I'm not talking about a response here on the forums. I'm talking about Report feedback.

David

When you say “Report feedback”, do you mean in response to using the report button on a member’s profile? My understanding is that doesn’t create a support ticket but queues a report that a support person will eventually see and action, but they wouldn’t get back to you. If they have done this in the past, I’d be interested to know how they closed the loop to get back to you.

ic you mean reporting through a support ticket, then it might be in their queue - they try to answer in 3-4 business days for non-urgent issues (and this is not urgent) but spikes in volume can push that out to weeks

GM-ZoyaTheDestroyer
David wrote:

When you say “Report feedback”, do you mean in response to using the report button on a member’s profile? My understanding is that doesn’t create a support ticket but queues a report that a support person will eventually see and action, but they wouldn’t get back to you. If they have done this in the past, I’d be interested to know how they closed the loop to get back to you.

ic you mean reporting through a support ticket, then it might be in their queue - they try to answer in 3-4 business days for non-urgent issues (and this is not urgent) but spikes in volume can push that out to weeks

Usually, they send back PM saying that they've taking action on it. They don't mention what specifically. Nonetheless, whatever the actions is, that must be extremely slight. This kind of racist behavior should be severly punished, in my opinion. I'm pretty sure they don't give a single dime about Russian players or anyone at all(unless you are a streamer, youtube or something by the like). I know this is a failed battle from the beggining, but my point is to expose chess.com team. They expect someone like me to pay their almost ridiculous prices for a premium membership, but how can I ever be encouraged with customer respect like this. Not to mention there are tons of cheaters here, way more than in lichess. But that's another matter of course.

David
GM-ZoyaTheDestroyer wrote:

Usually, they send back PM saying that they've taking action on it. They don't mention what specifically. Nonetheless, whatever the actions is, that must be extremely slight. This kind of racist behavior should be severly punished, in my opinion. I'm pretty sure they don't give a single dime about Russian players or anyone at all(unless you are a streamer, youtube or something by the like). I know this is a failed battle from the beggining, but my point is to expose chess.com team. They expect someone like me to pay their almost ridiculous prices for a premium membership, but how can I ever be encouraged with customer respect like this. Not to mention there are tons of cheaters here, way more than in lichess. But that's another matter of course.

A PM would suggest a support ticket, so it might be in the queue. Attacking the leader of a country is not being racist towards the country: although the Russian flag cannot be displayed here (consistent with the stance of many other organisations including lichess and the International Olympic Committee), you're still able to play and participate in discussions within the terms of service, just like everyone else.

And as a basic member, you're not paying any dollars and Chess.com does not force you to. Sure, they'll send you marketing messages pretty regularly, but it's not like your basic membership will end if you don't upgrade it premium.

As far as I can tell, lichess doesn't publish any fair play statistics, nor any information about their fair play team or processes, so claiming that there's "way more" cheaters here is more abount your feelings than any facts.

GM-ZoyaTheDestroyer
David wrote:
GM-ZoyaTheDestroyer wrote:

Usually, they send back PM saying that they've taking action on it. They don't mention what specifically. Nonetheless, whatever the actions is, that must be extremely slight. This kind of racist behavior should be severly punished, in my opinion. I'm pretty sure they don't give a single dime about Russian players or anyone at all(unless you are a streamer, youtube or something by the like). I know this is a failed battle from the beggining, but my point is to expose chess.com team. They expect someone like me to pay their almost ridiculous prices for a premium membership, but how can I ever be encouraged with customer respect like this. Not to mention there are tons of cheaters here, way more than in lichess. But that's another matter of course.

A PM would suggest a support ticket, so it might be in the queue. Attacking the leader of a country is not being racist towards the country: although the Russian flag cannot be displayed here (consistent with the stance of many other organisations including lichess and the International Olympic Committee), you're still able to play and participate in discussions within the terms of service, just like everyone else.

And as a basic member, you're not paying any dollars and Chess.com does not force you to. Sure, they'll send you marketing messages pretty regularly, but it's not like your basic membership will end if you don't upgrade it premium.

As far as I can tell, lichess doesn't publish any fair play statistics, nor any information about their fair play team or processes, so claiming that there's "way more" cheaters here is more abount your feelings than any facts.

Ok, Dr. facts. You want some facts? Most of lichess tournaments do not involve money, thus, statistics shown or not, I'm pretty sure most of users are smarter than Niemann regarding that aspect. Most cheating scandals have come from chess.com, not lichess. Attacking the leader of a country IS an attack to the country. It seems you don't understand the real meaning of the word president. Lichess might have set a stand against the war, but Russian flags are displayed, ANYWAY. At least they show some respect. Now, bringing to the table the fact I'm not a premium user and that chess.com does not forces me to stay is a mediocre argument. In fact, is called argumentative fallacy. To criticize a website is esential to make it better. Now these are facts, mush.

insane

I thought lichess was chinese

insane

Also why don’t you just ignore it

THA-BIRDFACE

i had some real tuff to say and i said it butnit cant be posted because its gonna hurt someons feelings lol! We have no freedom of speech what soever anymore. On camera everywhere we go , to hell with this ban my account then. See if i give a crap. Im a programmer (ACPI) and a whole list of other credentials

[EDIT -4K]

GM-ZoyaTheDestroyer
jli30c wrote:

Also why don’t you just ignore it

Will you ignore someone spitting on your motherland?

GM-ZoyaTheDestroyer
THA-BIRDFACE wrote:

i had some real tuff to say and i said it butnit cant be posted because its gonna hurt someons feelings lol! We have no freedom of speech what soever anymore. On camera everywhere we go , to hell with this ban my account then. See if i give a crap. Im a programmer (ACPI) and a whole list of other credentials . You cant even show respect around here anymore. All people wanna do is be chomos and tak about their queer sex life all over the news headlines everyday! Im ouut here peace to the rest of yall real mofos.

I'm not sure what's your point, but I'll take it.

David
GM-ZoyaTheDestroyer wrote:

Most of lichess tournaments do not involve money, thus, statistics shown or not, I'm pretty sure most of users are smarter than Niemann regarding that aspect.

Most Chess.com tournaments don't involve money either. And the ones that do are monitored very closely. Niemann wasn't that smart - he got caught on Chess.com pretty early on, that's separate from whatever he may or may not have done OTB.

GM-ZoyaTheDestroyer wrote:

Most cheating scandals have come from chess.com, not lichess.

Apart from Niemann, what scandals? There was one very early one when an account was incorrectly closed, the member sued, and Chess.com acknowledged their mistake, reinstated him and changed their processes to prevent that sort of human error again. None of the other people who have banned for Fair Play but protested their innocence have chosen to take legal action because then Chess.com would have to reveal in court their method that they were identified and - given that bar that Chess.com sets before closing an account for Fair Play - would reveal just how much of a cheat they had been. Better for them to say they were unfairly targeted, that Chess.com's methods are suspect, and go somewhere else. Or come back under a pseudonym.

GM-ZoyaTheDestroyer wrote:

Attacking the leader of a country IS an attack to the country. It seems you don't understand the real meaning of the word president.

A physical attack? Maybe. But attacking through criticism of their actions and intent is what citizens SHOULD be able to do, because that's how leaders are held accountable and prevent the sort of graft, theft and corruption that is so prevalent in governments that don't have those sort of checks and balances. I agree it would be better to critcise Putin for his actions and choices than to call him names, but he's not entitled to any sort of moral high ground in this situation.

GM-ZoyaTheDestroyer wrote:

Lichess might have set a stand against the war, but Russian flags are displayed, ANYWAY. At least they show some respect.

My bad, but lichess is out of step in that regard with not only Chess.com but the IOC and FIDE. And demanding respect for a country that has invaded the sovereign territory of another country and is killing their citizens is more than a little hypocritical, and that's not just applicable to Russia.

GM-ZoyaTheDestroyer wrote:

Now, bringing to the table the fact I'm not a premium user and that chess.com does not forces me to stay is a mediocre argument. In fact, is called argumentative fallacy. To criticize a website is esential to make it better. Now these are facts, mush.

So it's ok to criticise a web site but not the leader of a country? Chess.com is actually okay with valid criticism - the problem is when people present their delusions, fantasies and paranoia as things Chess.com should change. Any sane organisation is best off ignoring those sort of crazies.

countertheory

If you don't like the policies of chess.com in terms of the Russian flag, why don't you stop using their services, which they offer you for free, and play on all the excellent Russian sites instead? Problem solved. Bye and good luck.

magipi
GM-ZoyaTheDestroyer wrote:
jli30c wrote:

Also why don’t you just ignore it

Will you ignore someone spitting on your motherland?

You should probably learn to distinguish between your motherland and the murderous dictator Putin. Two very different things.

Dievas_Senelis

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