Chess.com recently hit 10 million members and there's a downside.

It's funny you mention it, actually.  I apparently created this account years ago to say something on a forum or something.  A few years later,  having forgotten about this account, I created a new one.  I became an active, paying member with that account, played a fair number of games, and had some fun with it.  Life happened, and I let it all lapse for a year or two.  I finally got some time for chess again, and I somehow dug up the login credentials for this totally obsolete and forgotten account I'm using now.  I wondered where my games and ratings and such had gone, but I had already bought a new membership and started over when I finally stumbled on the other account where all my stuff was.  Well, that explains it!

Long story short, I got staff to shoot me a copy of my game archive from the more recent account, and had them delete it.  I have officially started over.  And gotten too busy with life to play chess again.  Sigh.