Muted In Club?

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Avatar of USA-Elephant

Hi All,

Any thoughts on this:

One of my students came to me and showed me he is muted in our private club.

I did not mute him, I check the admin logs and nothing in there except my testing mute / unmute today to see how looks on my end but before test there was no mute on.

So the question is how can he be muted in our private club? And again he showed me personally when he tried to send live message in our club it stated "you are muted" 

Thoughts? Thank you 

Avatar of Josh11live
Nothing has ever happened like this and I can’t really recreate it myself because I might get kicked out of my clubs so I won’t, but support is always willing to hell
Avatar of Martin_Stahl

If you search the member list in the club for the member, is there an unmute option under Action? Are you sure the member isn't site muted?

Avatar of USA-Elephant

Have check all you say above and understand the configs well ... as well I did check for site mute and he is not site mute either as we tested that as well. Very strange so the next thing then is I am going to kick out and loop back in ... sad part is I have feeling he will have to earn his way back on to leader board of a few boards in our club that we use ... so we shall see ... Thx.

Avatar of USA-Elephant

@Wind I cant figure this out as he is still to date muted and i have taken him out of club and put back in and still issue persists - thoughts ?

Avatar of Martin_Stahl

Can you DM me the member name and club?