No because the site doesn't use Elo. And would you start a petition to remove points you gained due to a network drop?
Petition for a rating refund
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The Cloudflare error was a worldwide error (check the messages in the chess.com Discord about 19 hours ago).
2 days ago
0
#4
chesscord-5483113936843 wrote:
About 7 hours ago, there was a Cloudflare error which caused me to lose my rapid game. When the server went down, it was my turn to move. As a result, I lost 27 elo in rapid. Can I get a rating refund?
Contact Support directly using the option in the menu and ask.
I have contacted Support by the option in the menu and by Gmail, but I have not received a rating refund yet.
The time needed for the support to reply varies from a couple of hours to infinity
2 days ago
0
#8
MrChatty wrote:
The time needed for the support to reply varies from a couple of hours to infinity
Actually @Lauro responded in 2 minutes
Just_an_average_player136 wrote:
Actually @Lauro responded in 2 minutes
The time needed for the support to reply varies from a couple of minutes to infinity
*Fixed
Proof that I lost the game due to the Cloudflare error can be found in this thread: https://www.chess.com/forum/view/help-support/lost-due-to-500-internal-server-error-rating-refund (I might have leaked some personal info)
I have not gotten my rating refund yet.
LieutenantFrankColumbo a écrit :
No because the site doesn't use Elo. And would you start a petition to remove points you gained due to a network drop?
Chess.com do use a rating system that is a variation of the Elo rating sytem.
And, anyhow, not getting a rating refund because of that, makes no sense. At all.
Then, next time you ask for a refund of any kind, like money at the supermarket due to a problem with your purchase, let's see how you react if they deny your request for the reason you would not claim for anything (allegedly) if a mistake was done in your favour.
As far as I'm concerned, I do tell the cashier about such mistake, cos I don't want the poor person to have that money removed from their paycheck.
And so, looking at your obnoxious reply, it looks like you're such a bottomhole who would shamelessly deprive a worker at low salary from a part of their income for your benefit.
Kaeldorn wrote:
LieutenantFrankColumbo a écrit :
No because the site doesn't use Elo. And would you start a petition to remove points you gained due to a network drop?
Chess.com do use a rating system that is a variation of the Elo rating sytem.
And, anyhow, not getting a rating refund because of that, makes no sense. At all.
Then, next time you ask for a refund of any kind, like money at the supermarket due to a problem with your purchase, let's see how you react if they deny your request for the reason you would not claim for anything (allegedly) if a mistake was done in your favour.
As far as I'm concerned, I do tell the cashier about such mistake, cos I don't want the poor person to have that money removed from their paycheck.
And so, looking at your obnoxious reply, it looks like you're such a bottomhole who would shamelessly deprive a worker at low salary from a part of their income for your benefit.
And, anyhow, not getting a rating refund because of that, makes no sense. -> getting a refund makes sense
Kaeldorn wrote:
LieutenantFrankColumbo a écrit :
No because the site doesn't use Elo. And would you start a petition to remove points you gained due to a network drop?
Chess.com do use a rating system that is a variation of the Elo rating sytem.
And, anyhow, not getting a rating refund because of that, makes no sense. At all.
Then, next time you ask for a refund of any kind, like money at the supermarket due to a problem with your purchase, let's see how you react if they deny your request for the reason you would not claim for anything (allegedly) if a mistake was done in your favour.
As far as I'm concerned, I do tell the cashier about such mistake, cos I don't want the poor person to have that money removed from their paycheck.
And so, looking at your obnoxious reply, it looks like you're such a bottomhole who would shamelessly deprive a worker at low salary from a part of their income for your benefit.
I want to get a rating refund because some chess.com problems are not fixed for months or even years. I read somewhere that I will not be able to get a rating refund 90 days after the game in question (that was about fair play but I don't know if chess.com would apply the rule to my case).
Also, the rapid game cost me more elo than usual (27 elo) because my rating deviation is high.
About 7 hours ago, there was a Cloudflare error which caused me to lose my rapid game. When the server went down, it was my turn to move. As a result, I lost 27 elo in rapid. Can I get a rating refund?