https://support.chess.com/en/articles/8568369-what-do-i-need-to-know-about-fair-play-on-chess-com
Accounts are immediately closed if the site determines they were using disallowed resources. Last month the site closed over 116,000 accounts for fair play violations.
https://www.chess.com/article/view/chesscom-update-may-2025#FairPlay
That said, discussions of cheating, potential cheating, or cheat detection are not allowed in the general forums. If you would like to discuss join the following club.
https://www.chess.com/club/cheating-forum
It seems every other day I’m receiving emails from chess.com awarding me back ratings due to players violating fair play.
I just had a game [removed -- MS] player who played average at best during the opening and then went on a 21 best move streak including 2 brilliant moves.
I reported the game, but am curious to know what happens to these players when points have to be awarded back to players due to fair play violations? How many instances until they’re banned?