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volume missing

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sub77lea
My volume on chess.com has gone altogether! Is there a volume setting on the app? Every other app is fine, even my earphones connected on Bluetooth won’t work with chess.com. SOMEBODY PLEASE HELP! thanks in advance
Martin_Stahl
sub77lea wrote:
My volume on chess.com has gone altogether! Is there a volume setting on the app? Every other app is fine, even my earphones connected on Bluetooth won’t work with chess.com. SOMEBODY PLEASE HELP! thanks in advance

The app has sound settings. If those are on, you may need to uninstall and reinstall.

sub77lea
Where on the app are the sound settings?
sub77lea
If I uninstall and reinstall I’ll lose all my data won’t I
Martin_Stahl
sub77lea wrote:
Where on the app are the sound settings?

Not 100% certain on iOS but on Android it's More > Settings > Board > Sounds

Martin_Stahl
sub77lea wrote:
If I uninstall and reinstall I’ll lose all my data won’t I

You may lose customizations but the data is stored on the site

sub77lea
Thank you Martin
SoftStroker
Also wouldn't hurt to check if your device is in "Silent Mode". This often prevents audio from certain applications regardless of volume.