Some have complained that support is no longer reachable at all, under virtually any circumstances. The automated thing claims it will throw your question over to support after about 30 clicks, but hey, so far I haven't been able to get it to work. Hope I don't ever have a REAL serious problem, because apparently they just aren't taking questions anymore. Too bad. Sill love this site otherwise though.
Why so many have left Chess.com
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Sos pentagon
Dec 12, 2024
0
#24
user0719 wrote:
Some have complained that support is no longer reachable at all, under virtually any circumstances. The automated thing claims it will throw your question over to support after about 30 clicks, but hey, so far I haven't been able to get it to work. Hope I don't ever have a REAL serious problem, because apparently they just aren't taking questions anymore. Too bad. Sill love this site otherwise though.
Support had over 23,000 conversations last month, which i believe are opened tickets.
https://www.chess.com/article/view/chesscom-update-december-2024?#Support
Have you tried chess.com in a different web browser? It doesn’t sound like a membership issue at all.