Achievement bugs/support

Sort:
Avatar of Ecylin

I've been on an achievement grind recently, and there are a few I just can't get despite everything that's been suggested:

A lot of the Variant achievements such as Games played for Crazyhouse, Dangerous Intersection, and rating for other variants are not being awarded despite knowing that I should definitely qualify.

Go Mobile (Android) I should've gotten today, since I logged onto an android and played a round of bullet there

3D Glasses are a really easy achievement from what I understand, but selecting the 3D pieces on both pc and mobile hasn't given the achievement

Avatar of TheMidnightExpress12

Its kind of glitched but i got android achievement and ios achievement

Avatar of Wind

Hi! If you have any glitched achievements feel free to reach out to our Support team at https://www.chess.com/support and add in the details of what you've done and achievements that are bugged, they'll be able to assist you.

Avatar of TopVeteran45

I've been trying to get the Blitz and bullet rating achievements so I played games of Blitz and Bullet but I didn't get those achievements.

Avatar of kadinisatryhard

How do I get 3d piece badge?

Avatar of Ecylin
kadinisatryhard wrote:

How do I get 3d piece badge?

Go to Settings Themes

Under Custom, set Pieces to any of the 3D variants:

3D - Chesskid

3D - Wood

3D - Staunton

3D - Plastic

Then when you inevitability don’t get the achievement, make a support ticket and ask staff to give you the achievement

Avatar of Declan-F
rggtrgtr wrote:

hi I voted on a chess game and it didi not give me the achievement I did it on the world vs Magnus game

same I don't know why?

Anyone that can help us??? Plz?

Avatar of nabeelahooda

my achievements are not being tracked. I don't want to email you every time to add them for me. have you guys figured out the root cause? this has been going on for years. why are we paying so much for your app?

Avatar of Wind
Wind wrote:

Hi! If you have any glitched achievements feel free to reach out to our Support team at https://www.chess.com/support and add in the details of what you've done and achievements that are bugged, they'll be able to assist you.

Avatar of Chancy888

I just won a rated game and whilst my opponent lost ranking and global points my achievements did not move. This is the second time in a month that this has happened. Very annoying as in both cases they were higher ranked than me. Im beginning to think its a waste of time joining this platform.

Avatar of ToastBread_1
99parsa99 wrote:

Is it a free trial or a gift? If so, then it doesn't work. It has to be paid.

Avatar of 99parsa99

i emailed them but they did nothing

Avatar of 99parsa99

Avatar of 99parsa99

I did all of these drills but I didn’t got silicon brain

Avatar of Martin_Stahl
99parsa99 wrote:

I did all of these drills but I didn’t got silicon brain

Pretty sure that achievement is broken

Avatar of 99parsa99

bro but why they don’t answer the emails??

Avatar of bilginunal

my point was deleted for no reason. Check out this #chess game: bilginunal vs TheOrt1207 - https://www.chess.com/live/game/141608377890

Avatar of Martin_Stahl
99parsa99 wrote:

bro but why they don’t answer the emails??

Support isn't available via email. You have to use the Support option in the menu

Avatar of Martin_Stahl
bilginunal wrote:

my point was deleted for no reason. Check out this #chess game: bilginunal vs TheOrt1207 - https://www.chess.com/live/game/141608377890

It shows you resigned.

If you were on the app and left the game that can happen.

Avatar of EleKtriKnight

Not sure if everyone knows this, but chess.com removed some of the achievements due to bugs, etc. These are the 8 achievements that were removed recently (As of July 2025, they aren't there any longer.)

3D Glasses
Dangerous Intersection
Man vs Machine
Buddy System
Social Butterfly
Second Opinion
Hindsight 20/20
Statistician