For the Android app?
You could report this problem in the Android app club.
https://www.chess.com/club/chess-com-android-club
Board and pieces theme on the app
Sort:
Most Recent
Forum Legend
Following
New Comments
Locked Topic
Pinned Topic
I have been experimenting some problems with the chess.com app. The app changes the theme of the board and the pieces style to the standard chess.com style (green). I do not know why it changes randomly every few days. Even more, when I try to change it to my custom setup sometimes it does not change and I have to do it like 3 or 4 times.
Is someone experimenting this kind of problem?