Could you please write to support@chess.com, and use the Help->Report a bug to report issues with a snapshot of the page. You can find Help on bottom left of the screen.
BUG unable to extend platinum.. I had to downgrade..
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Well if finding a bug on your site is worth something...
I used to be a platinum member.
However you can only extend it by google pay!! (which i dont want to use).
There is no other way to extend an existing membership. (thats a bug).
Other methods should exist, as it is mentioned in the site, though one just doesnt get the option..
The only way was to downgrade my membership to Gold, then you can select payment method and then you can select a creditcard.. ( It would be great if you supported "Ideal".)
Because the button doesnt appear under the existing subscription only on subscriptions you like to change to.
I used the chrome web browser..