I have the same issue, I have also lost the piece moving sound 
Chess.com bug
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May 3, 2024
0
#4
I have lost my settings (board & pieces settings are ignored) and have no sound
May 3, 2024
0
#5
Staff are aware and looking into it
Though things should be working again.
I found bug in live match
Odd bug with chess.com website where the website loads, but any games, the chess board, and pieces wont show at all. I have restarted my computer, logged out and back in, and cleared temporary data but it still persists. It not only happens with player vs player games, but also computer games as well and puzzles.
