Chess.com logging me out?

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Avatar of _Jellyfish_

Yeah, so nearly every time I'm on here I get logged off at least once. Usually while I make my moves; I'll hit Submit Move and then I'll suddenly be logged off.

I didn't like walk away or anything, I log on, do various things on this website, and then have to re-login because chess.com apparently logged me off.

What's up? Anyone else back me up on this?

Avatar of Chessislife2013

I had it happen the other day, but it's the only time it's ever happened to me. But Chess.com is definately pretty screwy lately.

Avatar of LoekBergman

I have that problem too lately, especially when I try to post in the thread who is the biggest fan of chess.com.

Avatar of _Jellyfish_

Yeah, same here. It just logged me out after I attempted to post a comment on that thread. 

Avatar of Glorfindel_1

Me too

Avatar of Joseph-S
_Jellyfish_ wrote:

Yeah, so nearly every time I'm on here I get logged off at least once. Usually while I make my moves; I'll hit Submit Move and then I'll suddenly be logged off.

I didn't like walk away or anything, I log on, do various things on this website, and then have to re-login because chess.com apparently logged me off.

What's up? Anyone else back me up on this?

  So it isn't just my imagination!   Smile    (Now at least, I know I'm not the only one.)

Avatar of akafett

I have always had that problem; it happens at random times.

Now what are the chances of the 5 of us colliding on a new thread like this?

Avatar of jaclyn

Hi guys! Thank you for letting us know about that. Can you please let me know what browsers you're using?

Avatar of Joseph-S
jac1yn wrote:

Hi guys! Thank you for letting us know about that. Can you please let me know what browsers you're using?

 Firefox 12.  Windows XP.

Avatar of LoekBergman

Firefox 31 on Debian Wheezy.

Avatar of akafett

Firefox. Open source is the way to go.

Avatar of jaclyn

Thanks for the info! Looks like we may need to look into the firefox issue. Can I have you all update to the latest version of firefox and disable all plugins just to be sure?

https://support.mozilla.org/en-US/kb/update-firefox-latest-version

Avatar of _Jellyfish_
akafett wrote:

Now what are the chances of the 5 of us colliding on a new thread like this?

LOL no kidding!

@jac1yn: I'm going to have to mess things up here; I use Chrome. :)

Avatar of OldChessDog

Happens fairly frequently to me as well--but it's this Italian Internet Service that's at fault, not Chess.com.

Avatar of MSC157

Interesting. It also logs me off, but only chesscom app. My phone is HTC HD2 if it helps. Oh, and I also use it without Google Play Services 'app', maybe this is the reason? However, when I log in after the issue, the app works OK without problems.

Avatar of jaclyn

@_Jellyfish_ you just killed my theory! Have any extensions enabled on Chrome by chance?

Avatar of _Jellyfish_

What kind of extensions, jac1yn?

Avatar of jaclyn

Type chrome://extensions/ into your address bar and it'll show you a list of extensions. Try disabling everything and then clear your browsing cache and try it for a bit. If it works, there could be an issue with an extension that you have installed. Then it just becomes an issue of finding out WHICH one is causing it :) 

Avatar of Glorfindel_1
jac1yn wrote:

Hi guys! Thank you for letting us know about that. Can you please let me know what browsers you're using?

Opera/FF

I bet its the adblock :rollseyes:

Avatar of _Jellyfish_
jac1yn wrote:

Type chrome://extensions/ into your address bar and it'll show you a list of extensions. Try disabling everything and then clear your browsing cache and try it for a bit. If it works, there could be an issue with an extension that you have installed. Then it just becomes an issue of finding out WHICH one is causing it :) 

Okay, I checked and the only extention was Google Docs. It is now disabled.