One difference between Team Matches here and OTB, is that EVERY member of the team here can see all of the OTHER games that are currently being played; AND can see the provisional score of the match. So they can presumably judge for themselves whether a draw will be sufficient.
Consulting captain about a draw - is it considered honest, or not?
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This is a gray area to say the least. In theory OTB the idea is good however it can easily be misused. A weaker player can be offered a draw and then consult with a stronger player as to whether or not to accept that draw. "No, you're fine in this position." turns an innocent question into outside help. This is not the norm but it is an obvious loophole in the idea.
So looks like nobody really knows what are the rules here.
Is there a chance to get official reply from the staff?
A captain may only say offer a draw, accept a draw in OTB chess. Top FIDE arbiter Geurt Gijssen made that explicitly clear in one of his "An Arbiter's Notebook" columns for chesscafe. How that carries over to internet chess is a moot point, since I don't think it is covered in the rules but I assume there must be rulings made by the International Correspondence Chess body on internet chess. I presume the same principle must operate as in OTB: only an indication of to offer a draw or accept a draw by the captain should be allowed; anything else constitutes giving advice and is thus illegal.
The general playing rules here are fairly clear - see site-playing-rules-a-guide-for-the-perplexed (make sure to read the UPDATED/CORRECTED VERSION).
However, there is no official designation of 'captain' within Team Matches on chess.com.
In the OTB league I played, it was normal that players consulted their captain about offering or accepting draws (the intent was that the captain could consider match situation and decide whether given player may draw, or should take all risks to try to win).
Would such discussion be honest and legal here on chess.com, or not?
PS I tried finding appropriate information in help, but I can't find any reference not only about this problem, but about any case of human (non-engine) support. Is it written anywhere that it is illegal to discuss the positon (in ongoing game) with other humans?