Game Explorer doesn't include all my games

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se_grob

So one of the reasons I like chess.com is I have most of my online games saved here. The one thing I would find useful is to be able to go back and explore them through the "game explorer feature." However, game explorer only has around 1/5th of my games and none that were played recently. I've tried changing the options around (viewing only my blitz / online games), but it only cuts down the small samples that are currently there: no new games become apparent. Am I missing something?

se_grob

Do you have a source for that? Because all my games are still on my profile: they just do not display in game explorer. Do they only get put on game explorer when I have diamond membership? (i.e. If i signed up for diamond they would all display within game explorer?)

epaguag

I have the same problem and I am a diamond member? I only see 69 of my more than 20,000 blitz games. Is there any way for me to access all of my games on Game Explorer? 

lwisne

I have this problem, and there was a message to switch to new chess.com to import all my games. I clicked the link to switch, but it still doesn't have all my games and I don't see the way to import.  What am I missing?

Martin_Stahl

There is, or maybe was, a bug in v2 in regards to exploring your own games. At one point, switching to v3 would force a synch of the games  (maybe be going into Explorer). It is possible that was dusabled due to load issues, though I don't really know.

mthopper1981

I am having the same problem. Almost half of my games are not showing up in the Games Explorer... Very frustrating. I am a Premium Member...

nicougrik

Has anyone resolved this ? just became a member solely for this benefit..

Martin_Stahl
nicougrik wrote:

Has anyone resolved this ? just became a member solely for this benefit..

 

They should all show unless they are one of the exceptions:

https://support.chess.com/article/368-what-is-the-game-explorer

Currently, the Explorer does not index Live Chess games shorter than 5 | 0, Chess960 games, or any games of fewer than four moves in length.

aameer2

I am seeing the same problem.. solution anybody?

nicougrik

there might be a little lag in your games being uploaded into the explorer. 

there seems to be more of my games showing up as the days have gone by.

Peen2000

still no fix for this problem?

BookerDewitt95

I'm having the same issue as well.

ntlegare

I have the same problem. Only 9 (!!) out of my 450+ games show up...

dvegamyhre

I have this problem as well, is there any way we can escalate this to the chess.com developers?

Peen2000

I've been in contact with them and they're not gonna do anything about it

Peen2000

might as well just cancel the subscription

dvegamyhre
Peen2000 wrote:

I've been in contact with them and they're not gonna do anything about it

Why not?

isy7

I Have same issue, seems that most of the games in my explorer are all very old games

ntlegare

Ok sooo.....

I've been experimenting with this problem for a few days. Looks like if you hang out in the explorer for a while, and you regularly go back to it, it adds some of your games every once in a while.

A bit like if they waited for players to go on the explorer before using server capacity to compile your games.

The more you use the feature, the more games will be in your explorer. Its stupid but... Yeah... That's how it seems to work.

Martin_Stahl
Peen2000 wrote:

I've been in contact with them and they're not gonna do anything about it

That's absolutely not true. Staff have bug reports on the issue and it will get fixed but they also have other bugs and projects. What gets done first depends on the project and bug priorities and impact.