That sucks. If you have a goal to reach a rating in a certain amount of time, that'd be annoying.
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I just lost some points and I'm pretty mad about it... to be exact I just lost 21 points. I had just done a royal fork and took his pieces, and he offered a draw. I declined. He did it again. I ignored it, kept thinking about my move... and then the screen shows 0.5 0.5 Game Drawn by Agreement. I didn't agree! I'm very mad because I would've gotten some needed points, but INSTEAD I would have to lose 21 points because of some stupid bug.
Here's a link to the game:
http://www.chess.com/livechess/game.html?id=334874593