I have bought a Platinum membership but have been gifted a Diamond one. How do I switch?

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mmmmjablko

I've got a message on chess.com from their account telling me I've gifted a monthly diamond membership whenever I click on the link & it just takes me to the membership purchase page. I recently bought the membership for monthly Platnium membership so I think it is still in the first free week. It says it is set to renew on December 20th. How do I redeem the diamond one though?

notmtwain
KingdomofYrMusic wrote:

I've got a message on chess.com from their account telling me I've gifted a monthly diamond membership whenever I click on the link & it just takes me to the membership purchase page. I recently bought the membership for monthly Platnium membership so I think it is still in the first free week. It says it is set to renew on December 20th. How do I redeem the diamond one though?

If you are on the free week trial for a Platinum, since October 24th, you are already past seven days, so your card will be charged.

I don't understand why your platinum would renew on December 20th, unless you bought two months.

At any rate, if you want to upgrade to Diamond for a month using the gift, you should write to support@chess.com for help.