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Insights menu option not showing in Stats menu on iPhone

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MidlanderUK
Latest iphone app update said insights now available under Stats menu option but I see no mention of insights on the Stats page.
MidlanderUK
Any other iphone users have this issue with the iphone app?
Martin_Stahl
MidlanderUK wrote:
Latest iphone app update said insights now available under Stats menu option but I see no mention of insights on the Stats page.

 

What browser? It's not available in the apps 

MidlanderUK
The latest iphone app update earlier today, description states that insights is now available via the iphone app Stats menu.
Is the update description wrong?
MidlanderUK
I can access already through Safari web browser but not through the iphone app.
Martin_Stahl

Found out it is released and is located under the main menu and under Stats. I don't have an iOS device to provide screenshots.

 

edit: missed your note about stats. I was told it was under the "hamburger" menu, then listed under Stats. I'm seeing if I can get a screenshot.

MidlanderUK
I know it’s released as I installed the updated iphone app. What I am saying is it cannot be found where stated so currently I cannot access Insights on the iphone app.

Does anyone with access to an iphone also have this problem?
MidlanderUK
Just read your post edit @Martin_Stahl. Thank you for looking into this further.
Martin_Stahl

Here's a screenshot of where it's supposed to be.

Martin_Stahl

If you don't see it there, maybe uninstalling and reinstalling might help.

MidlanderUK
Hi @Martin_Stahl

On my iphone App the Insights option is missing from the menu ie not in the position indicated in your screenprint.
I tried uninstalling and reinstalling the App but this did not resolve the issue.

I am currently using iOS 14 and have not yet updated to iOS 15 although I would doubt this is causing the problem.
Martin_Stahl

On Android, there's a Report a Problem option in settings. I would suggest using the equivalent on your app and include that you uninstalled and reinstalled on the message.

MidlanderUK
I’ll leave it for a few days and see if it resolves itself. Maybe they will issue a further update to the App.
I don’t really feel inclined to repeat all the details. But I guess at some point I might have to.

Thanks Martin
MidlanderUK
Problem resolved itself overnight with no further action from me. Insights menu option now on iphone app main menu options.
rhymeswithgod

In case anyone is following this: the Insights experience on iOS wasn't quite working correctly, and so over the next few days you may see that it's unavailable in iOS while the team gets some problems ironed out. We'd really like app users to be able to use Insights from their iOS (and Android) devices, and we'll be working to make that happen - thanks for your patience!

paramechanic

I still dont have insights in my iOS app. Is there something I can do about it?

Is it maybe because of my older iPhone model (iPhone 7)?

thanks to one and all for help!