Insights menu option not showing in Stats menu on iPhone
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Dec 3, 2021
0
#1
Latest iphone app update said insights now available under Stats menu option but I see no mention of insights on the Stats page.
Dec 3, 2021
0
#3
MidlanderUK wrote:
Latest iphone app update said insights now available under Stats menu option but I see no mention of insights on the Stats page.
What browser? It's not available in the apps
Dec 3, 2021
0
#4
The latest iphone app update earlier today, description states that insights is now available via the iphone app Stats menu.
Is the update description wrong?
Is the update description wrong?
Dec 3, 2021
0
#5
I can access already through Safari web browser but not through the iphone app.
Dec 3, 2021
0
#6
Found out it is released and is located under the main menu and under Stats. I don't have an iOS device to provide screenshots.
edit: missed your note about stats. I was told it was under the "hamburger" menu, then listed under Stats. I'm seeing if I can get a screenshot.
Dec 3, 2021
0
#7
I know it’s released as I installed the updated iphone app. What I am saying is it cannot be found where stated so currently I cannot access Insights on the iphone app.
Does anyone with access to an iphone also have this problem?
Does anyone with access to an iphone also have this problem?
Dec 3, 2021
0
#8
Just read your post edit @Martin_Stahl. Thank you for looking into this further.
Dec 3, 2021
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#10
If you don't see it there, maybe uninstalling and reinstalling might help.
Dec 3, 2021
0
#11
Hi @Martin_Stahl
On my iphone App the Insights option is missing from the menu ie not in the position indicated in your screenprint.
I tried uninstalling and reinstalling the App but this did not resolve the issue.
I am currently using iOS 14 and have not yet updated to iOS 15 although I would doubt this is causing the problem.
On my iphone App the Insights option is missing from the menu ie not in the position indicated in your screenprint.
I tried uninstalling and reinstalling the App but this did not resolve the issue.
I am currently using iOS 14 and have not yet updated to iOS 15 although I would doubt this is causing the problem.
Dec 3, 2021
0
#12
On Android, there's a Report a Problem option in settings. I would suggest using the equivalent on your app and include that you uninstalled and reinstalled on the message.
Dec 3, 2021
0
#13
I’ll leave it for a few days and see if it resolves itself. Maybe they will issue a further update to the App.
I don’t really feel inclined to repeat all the details. But I guess at some point I might have to.
Thanks Martin
I don’t really feel inclined to repeat all the details. But I guess at some point I might have to.
Thanks Martin
Dec 4, 2021
0
#14
Problem resolved itself overnight with no further action from me. Insights menu option now on iphone app main menu options.
Dec 6, 2021
0
#15
In case anyone is following this: the Insights experience on iOS wasn't quite working correctly, and so over the next few days you may see that it's unavailable in iOS while the team gets some problems ironed out. We'd really like app users to be able to use Insights from their iOS (and Android) devices, and we'll be working to make that happen - thanks for your patience!
