Is There Any Way to Talk to an Actual Staff Member Using the Support Function? - Chess Forums

Oct 24, 2024

0

#1

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

Martin_Stahl

Oct 25, 2024

0

#2

exceptionalfork wrote:

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

Yes it's possible to get the system to open a ticket and support will contact you.

NM ParagonFighter

Oct 25, 2024

0

#3

exceptionalfork wrote:

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

I have a advice for you: Suck it up.
But to answer your question, you can could contact the staff if the bot couldn't figure out what your saying. You'll just have to write a paragraph to confuse the bot. The bot is super stubborn so you'll have to be patient. You also have to click "something else" when you start a conversation.

SwordofSouls2023

Oct 25, 2024

0

#4

exceptionalfork wrote:

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

WHY DID YOU SPAM?? YOU SHOULD BE VERY ASHAMED OF YOUR BEHAVIOR AND GO CRY ABOUT IT

exceptionalfork

Oct 25, 2024

0

#5

Martin_Stahl wrote:

exceptionalfork wrote:

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

Yes it's possible to get the system to open a ticket and support will contact you.

Do you know how I can get the system to do that? I've tried a bunch of different things and none of them work. Is it as simple as asking it if I can open a ticket for support?

exceptionalfork

Oct 25, 2024

0

#6

SwordofSouls2023 wrote:

exceptionalfork wrote:

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

WHY DID YOU SPAM?? YOU SHOULD BE VERY ASHAMED OF YOUR BEHAVIOR AND GO CRY ABOUT IT

I didn't lol

I'm not sure if someone else logged into my account or something because I'm also apparently following a bunch of new threads:

I've literally never seen these threads before so I guess it's possible someone else got on my account and started spamming, but I'm not 100% sure

exceptionalfork

Oct 25, 2024

0

#7

ParagonFighter wrote:

exceptionalfork wrote:

Hello,

A few hours ago, I got muted for spamming. I was unaware of anything I wrote that could possibly be perceived as spamming, so I tried to contact support with the Support function reached from the sidebar to get more information on the reason behind my mute. I remember the last time I used this, and I could contact an actual staff member easily, but I can only seem to get responses from their AI support bot now. The bot can't answer my questions.

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

I have a advice for you: Suck it up.
But to answer your question, you can could contact the staff if the bot couldn't figure out what your saying. You'll just have to write a paragraph to confuse the bot. The bot is super stubborn so you'll have to be patient. You also have to click "something else" when you start a conversation.

Well I just got it to work and this is basically what I did. I wrote something that made no sense:

I was going to write more, but I accidentally pressed the send button. Apparently that's all I needed to do, because now I guess I'll be getting a response from a human.

Thanks

joseph7505

Jun 15, 2025

0

#8

No

Light_Side

Jun 15, 2025

0

#9

So.. Have the Exeptionalfork contacted any human? I have not. May be all human of Chess. Com are already deadh nowdays?

https://www.chess.com/forum/view/help-support/how-to-contact-support-answer-you-have-no-chance-contact-support

exceptionalfork

Jun 16, 2025

0

#10

Light_Side wrote:

So.. Have the Exeptionalfork contacted any human? I have not. May be all human of Chess. Com are already deadh nowdays?

https://www.chess.com/forum/view/help-support/how-to-contact-support-answer-you-have-no-chance-contact-support

I tried but never got a response through email from them. I guess the reason they never responded was because what I said didn't make much sense, but I couldn't get through the support bot by saying things that actually did make sense.

I'm sure it is possible to reach human support, but I believe the support bot is far too stubborn and makes it quite challenging to reach them.

joseph7505

Jun 16, 2025

0

#11

exceptionalfork wrote:

Light_Side wrote:

So.. Have the Exeptionalfork contacted any human? I have not. May be all human of Chess. Com are already deadh nowdays?

https://www.chess.com/forum/view/help-support/how-to-contact-support-answer-you-have-no-chance-contact-support

I tried but never got a response through email from them. I guess the reason they never responded was because what I said didn't make much sense, but I couldn't get through the support bot by saying things that actually did make sense.

I'm sure it is possible to reach human support, but I believe the support bot is far too stubborn and makes it quite challenging to reach them.

It's not too hard if u get it in a loop long enough 😂

thedelcai

Jun 19, 2025

0

#12

exceptionalfork wrote:

Is it possible to get a response from an actual staff member using Support, or will I need to do something else?

In my case (three times now), the bot eventually closed the conversation after telling me they'd passed on my message and I'd be contacted by email, which I was, each time, within a couple of hours.