lose on time even I made a move already

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Avatar of neil08

Why did I lose on time when I made a move on my game against razoman and it even forward me to a next game after I made a move and I didn't get any email alers that I'm almost out of time?now this is something www.chess.com need to fix.I will admit that I lose 6 games already out timeouts because I didn't made a move and our internet connection have a problem..but this time I MADE A MOVE..this is really frustrating!!

Avatar of kohai

I've restored the game for you and the move has been made and accepted. If it happens again please let me know.

Avatar of neil08
kohai wrote:

I've restored the game for you and the move has been made and accepted. If it happens again please let me know.


thanks a lot miss kuhai...your a gift..

Avatar of neil08

Ma'am how about the rating I lose about that time?

Avatar of kohai

done

Avatar of neil08
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Avatar of neil08

I'm sorry again ma'am but I will report again ma'am another game that I lose but I made a move...http://www.chess.com/echess/game.html?id=44137912 my game against mike5972p..i made a move on d5 it even forward me again to my  next game then after I submitted a move on my next game,the  page told me my board was not current so I thought it was not a big deal,it even told my move was successfully submitted..but after an hour,my game against mike5972p forfeited on it's own even I made a move on the 8th move(d5)..please assist me to restore that game...this is the 2nd time I experienced this problem..