u can put on ur online chess settings not auto timeout, but if its a tournamnent game hell time out anyway
Opponent needs time

My opponent has computer problems and I wish to allow him more time for his next move. Can I do this? If I put myself on vacation I seem to get extra time but his clock continues to tick. Any other solution?
Contact the site staff. They are generally helpful in such matters. I would suggest using the Help & Support link at the bottom of the page.
No in this case the only option is to do what aabbcccdd said. And if it's a tournament or team game then there's nothing you can do about it I'm afraid.

It may well be that if it is a tournament game then the staff cannot intervene. In other games they can, and have done.
What's the point if one can just change their timeout settings instead?
My opponent has computer problems and I wish to allow him more time for his next move. Can I do this? If I put myself on vacation I seem to get extra time but his clock continues to tick. Any other solution?