I was overcharged for twice the amount on the renewal of my membership. I though they'd give me a reply in 24 hours. But I haven't received it yet. I had hoped, since it's a billing issue, they would expedite the case. Chess.com, Please respond.
They try to reply in 24-48 hours but with increased traffic and tickets due to the pandemic it can take longer.
If it has only been 24 hours, give it more time. If you haven't heard anything by Friday morning US Pacific time, reply here again.
I was overcharged for twice the amount on the renewal of my membership. I though they'd give me a reply in 24 hours. But I haven't received it yet. I had hoped, since it's a billing issue, they would expedite the case. Chess.com, Please respond.