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Avatar of sakpaseamigo

i really need help if anyone has had the same problem as me, i had a free week of diamond  membership and canceled it but once it was over it charged my card and renewed as a yearly membership am i able to get a refund

Avatar of Martin_Stahl
sakpaseamigo wrote:

i really need help if anyone has had the same problem as me, i had a free week of diamond membership and canceled it but once it was over it charged my card and renewed as a yearly membership am i able to get a refund

Contact Support directly using the option in the menu. Be sure to choose the billing/refund related option

https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership