I'm not sure why the original poster is complaining. His rating will come back after a few more games. He has only played 20 or so games (and that includes the losses kept by the staff). I'm not sure what the big deal is. It will all work out in the wash, as they say.
you're perfect
i agree that it's a bit confusing--especially for non-fluent english speakers. i once withdrew from a tournament that i didn't know had started (my own fault, i wasn't paying attention) and i lost all my games. it was a tough lesson. i feel for this guy. it sucks.