No sound in Live Chess

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IskanderBorisowitsch

lol grin.png 
/sound

IskanderBorisowitsch

ппц

slider191

Sound in Safari...no sound on Chrome.

LuisERE

Live chess sound:

https://m.youtube.com/watch?v=SFVoo2Qloek

Jim1

I found that if I login using a different browser for the first time I have sound but if I logout and then login again on that same browser the sound is gone. Also, I normally play 5 min chess but every time I login the time control defaults to 10 min. Really strange!

Aspasa

As well as the sound not working correctly, what @jim1 said about time control defaults as well.

folderal

Looks like a Javascript issue.  I suspect there's a race condition.

From the Chrome's JS console:

Uncaught TypeError: Cannot read property 'hasOwnProperty' of undefined
at Amplitude.n.getInstance (live:630)
at AmplitudeLogger.init (webpack:////www/sites/chess.com/releases/20170703151420/app/Resources/assets/js/web-es6/amplitude/amplitude-logger.js?:41)
at new AmplitudeLogger (webpack:////www/sites/chess.com/releases/20170703151420/app/Resources/assets/js/web-es6/amplitude/amplitude-logger.js?:25)
at eval (webpack:////www/sites/chess.com/releases/20170703151420/app/Resources/assets/js/web-es6/amplitude/amplitude-logger.js?:132)
at Object.<anonymous> (live-base.338ae8f1.js:1)
at n (live-base.338ae8f1.js:1)
at eval (webpack:///./src/base/es6/game/game.service.js?:13)
at Object.<anonymous> (live-base.338ae8f1.js:1)
at n (live-base.338ae8f1.js:1)
at eval (webpack:///./src/base/es6/chat/chat-boards-tab.controller.js?:19)

Aspasa

just a guess but unless this issue gets revealed at a major traffic site then, ya know, there'll never be a chess dot com explanation.

IskanderBorisowitsch

first i thought it is a joke, but in fact when you write
/sound
into live chat, than it first turns the sound off (event it is off), and writing 
/sound 
again turns the sound FOR REAL on. 

 

Jim1

Yes indeed. /sound in the chat box is the temporary fix. It even resets to the default time control I desire.

catwarriors
Same I get no sound on here
Aspasa

now both the defaults & sound work but i can't get the chat box to accept anything after i hit 'Enter'. The Enter key in the chat box isn't warking.

 

ForkPinSkewer

Guys try this...I changed my incoming challenge rating from -50 to infinity and saved it.  Once I did that my regular time preference came up and the sound worked again.  Try it and let me know!

threeeyejack

Two different machines both with firefox have lost sound (but okay with analysis mode). Installed opera on both got sound for now. Definitely an update causing this as never had a problem before.

johnkuhles

i have no sounds anymore ... everything else works except chess.com live chess sad.png

idclev

No sounds here either. I did have them few days ago but now nothing.

manekapa

Some members in this thread have said that typing "/sound" in the Live chat helped.
You may have to do it twice if the first time turns the sound setting off.

TwoMatedKings

Hi guys,

it happened to me as well and the reason was that sound had somehow been disabled in my settings (not sure how as I didn't make any change myself). So make sure to check your settings.

idclev

manekapa's  /sound-idea worked for me. Thanks!

benjaminjohnfowler

The reason you lost sound, is because you have 2 or more open Chess.com browser windows open. 

Their website doesnt understand how to play sound when you have 2 pages of chess.com open. 

Solution: close all other open pages of chess.com and you will get your sound back happy.png