serious clock problems on live chess

Also, I was using the app while playing so it's not just with the pc. First time this has happened. I hope this isn't a case of Chess.com inflicting this on non-paying members alone. That would be terrible.

For whole game my novice opponent took 8 minutes and my 30 minutes got over. I request the concerned people to set right this annoying problem.

Refresh the page when you suspect this problem is going on.  It works.

Yes, I have also experienced this problem. I could not make any move and my timer auto resigned my game and I lost. This happened twice actually. Good to know that I'm not the only one. Chess.com is doing a great job with this site, so I'm sure they will f ix this problem that we are experiencing. It is frustrating us as players. Thanks.

My clock is running twice as fast as my opponent. 

Prove it. Record it.

for me the clock's 'seconds' take a varying amount of time its really annoying

I just lost a game where I had over 2 minutes on my clock and my opponent's clock ran down to zero several times! 

Then your connection is probably bad. But you didn't lose on time, so that would still be fair.

My last rapid  game I   got a notice that my opponent disconnected and will lose after xxx seconds.  Abandon clock runs down to zero but he doesn't lose.  Then his game clock runs to zero and he still didn't lose.  Screen is frozen so I go back to home page and no record of the game ever happening in either of our histories.

I will also not that I used to be able to refresh my browser if I wasn't sure about the connection and it would go back to the game.  Now if I refresh it goes to a new board and the game is lost.

Chess.com ghost stories, love it.

I just lost two games in a row on time where my opponent was shown having less time than me and it was their moves. I lost on time during their move, how does that work. Also I notice after recognizing repeated clock problems that if my opponent takes a bit to think when it returns to my turn I lose about 10 seconds of clock time. This comes in handy during the endgame and you think you have 25 or 30 seconds and suddenly there is 5. 

Chess.com calls it internet lag and tries to blame your connection speed, your browser, your PC, and the kitchen sink.  I got a detailed explanation about a year ago from Shaun and it seemed, with all due respect, a rather messy configuration.  Clock problems are complex, but since other websites across the planet do NOT have these timing problems, clearly chess.com needs to invest some money into hiring a knowledgeable consultant to fix it.   The first place to look is the hosting service and get a dedicated server.  The second is hire an expert who has fixed these exact types of problems before and has a proven track record. If you don't know where to get a good consultant, contacting the closest tech university with a good IT department and asking to speak to the chairman is an excellent stating point.  Profs tend to keep track of their students - particularly the brilliant and successful ones.  They also give useful free advice. 

This is a software error and it really makes you wonder who is tweaking the code, and why no quality assurance testing?

in 1min game my clock rans too fast than my opponent's....

Why are you so combative?  This is not the way to address user problems.  Are you a coder for chess.com, customer service help, or do you just play chess here?

It would also be illegal because it is not mentioned in the TOS.  The violation would be considered fraud, where you signed up for a service and did not get the service described.  It doesn't matter if a service is free or not.  Your personal time has value.

I'm calling BS on a ridiculous claim.

Also, you say it isn't the way to address problems, then ask if I'm customer service; make up your mind. And lastly, I asked for facts. You attacked me personally, pure ad hominem, while asking why I was combative. You should look towards your own actions a bit more carefully.