502 ?? Server error. Our fault. We will look into it!
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This website really sucks!!
Jan 20, 2023
0
#143
Website has been pretty much unusable for me for days, it’s getting frustrating now… need my fix!
This website sucks! Losing internetconnection half the time. Give what you have been payed for crooks.
Losing connection over and over again and again because this website sucks
Jan 20, 2023
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#146
The site may be experiencing high volume with new memberships, (congratulations) but you will be losing many members, as well, because of the constant 502 errors. It's too frustrating having to put up with it. You can ask us to have patience but after weeks of this, it's almost untenable.
I understand some problems... These problems have been going on for a long time. Constant problems with servers and "throwing" internet connection. How do chess.com members who have paid and are deprived of the basic service of playing chess feel?
Jan 20, 2023
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#148
Would be nice just to have CHess.com publish a statement acknowledging they recognize the problem and stating what their long- and short-term plans are to resolve
Is Danny running chess.com all by himself lately? 
Jan 20, 2023
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#150
BossBlunder wrote:
Would be nice just to have CHess.com publish a statement acknowledging they recognize the problem and stating what their long- and short-term plans are to resolve
They did, just not on site that I've seen yet. I added that to the discussion a page back.
Jan 20, 2023
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#152
Martin_Stahl wrote:
BossBlunder wrote:
Would be nice just to have CHess.com publish a statement acknowledging they recognize the problem and stating what their long- and short-term plans are to resolve
They did, just not on site that I've seen yet. I added that to the discussion a page back.
Thanks for the link, Martin, I never saw that one.
Jan 20, 2023
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#153
Growing pains are normal, and massive growth spurts are impossible to predict and difficult to manage. Actual skilled labor in all areas is ridiculously hard to find right now, and there are huge delays getting electronics into the US in the quantities demanded. HOWEVER....I, and many others, pay a healthy fee to finance this site. I don't want my money back and I don't want to go elsewhere: I want Chess.com to come up with an innovative idea that eases the pain for their paying members...at least long enough to get the issue under control.
Jan 20, 2023
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#154
willowmaker67 wrote:
Sorry. I'm in IT... not buying this at all. Performance and capacity management is hardly a lost art or science; and assuming they have chess games served on cloud computing environments then scaling out the infrastructure is even easier. If there is any delay, then it is either the application or wallets are tight.
Some things are scaled out and scalable. Some things require changes to scale. Staff are working on different optimizations and capacity increases to alleviate issues. It isn't as simple as just adding compute nodes.
Jan 20, 2023
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#155
Martin_Stahl wrote:
BossBlunder wrote:
Would be nice just to have CHess.com publish a statement acknowledging they recognize the problem and stating what their long- and short-term plans are to resolve
They did, just not on site that I've seen yet. I added that to the discussion a page back.
Twitter isn't where you make important business announcements... well, unless you're Trump or Musk...
Ok, Twitter isn't where competent people do important business.
Jan 20, 2023
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#156
llama36 wrote:
Martin_Stahl wrote:
BossBlunder wrote:
Would be nice just to have CHess.com publish a statement acknowledging they recognize the problem and stating what their long- and short-term plans are to resolve
They did, just not on site that I've seen yet. I added that to the discussion a page back.
Twitter isn't where you make important business announcements... well, unless you're Trump or Musk...
Ok, Twitter isn't where competent people do important business.
Sadly, Danny is in such a group. Maybe with Erik’s blessing.
Jan 20, 2023
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#157
Ziryab wrote:
llama36 wrote:
Martin_Stahl wrote:
BossBlunder wrote:
Would be nice just to have CHess.com publish a statement acknowledging they recognize the problem and stating what their long- and short-term plans are to resolve
They did, just not on site that I've seen yet. I added that to the discussion a page back.
Twitter isn't where you make important business announcements... well, unless you're Trump or Musk...
Ok, Twitter isn't where competent people do important business.
Sadly, Danny is in such a group. Maybe with Erik’s blessing.
Danny gives off a lot of different vibes... I wouldn't say competence is one of them 
Not trying to take shots at the guy... he's self aware of it.
Jan 21, 2023
0
#158
llama36 wrote:
Twitter isn't where you make important business announcements... well, unless you're Trump or Musk...
Ok, Twitter isn't where competent people do important business.
I can't say why that same type of announcement wasn't also made here on site. However, it was an official announcement from the site 
Yeah I lost a game when your “server” stopped serving
The server error just happened to me it has been really bad right now for me.