Bad connection in recent weeks

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Avatar of ChrisZifo

The site seems to have been crashing in recent weeks. Disconnected from live chess today, and cant get back on. This is the 3rd or 4th time in the last 2 weeks.

Anyone else noticed this?

Avatar of ChrisZifo

Avatar of daniellorena

yes my connection is crashing all the time and i am sick of losing games like this

Avatar of ChrisZifo
daniellorena wrote:

yes my connection is crashing all the time and i am sick of losing games like this

I sent an email to customer service and they apologized and refunded my ratings points. Just take a link of the games you lost, and send it to them

Avatar of ChrisZifo

Here is another one I get a lot these days....

Avatar of daniellorena

can you give me the email to the costumer services?

Avatar of ChrisZifo

Here

https://support.chess.com/article/346-contact-us

Avatar of daniellorena

Thank you very much i appreciate it