Back in the early 1980s, I did my history seminar paper on Jean Cauvin (John Calvin). A statement of his has long stayed with me, although I find the translation from French a bit awkward.
“So long as opinions are counted, rather than weighed, the better part had often to be overcome by the greater.”
Popularity is not the road to truth.
For a company, it isn't a great idea to neglect a popular feature. One of the site's goals is to increase the reach of chess, so offering features that appeal to a while variety of players is one way to do that.
Sir Trash Panda,..... Scroll to the very bottom of any page, jobs are listed under "Jobs".