lost a game to AFK
So this is the thing, he has to be reported as he is stalling and stalling is not allowed:
https://support.chess.com/article/675-what-is-stalling
But since you changed app, the system thought you were disconnected and counted you as abandoning the game, in that case you lost.
is this the game?:https://www.chess.com/live/game/5014785390