More moderation needed - Chess Forums - Page 6

llama47

Dec 31, 2021

0

#101

AlCzervik wrote:

josephyossi wrote:

some people dont want to use chesskid, and i can't blame them. 14 and 15 year olds can very easily be in the conversation, and they can be mods easily. yeah, the kids who cant count up to 100 should go to chesskid, but i'm talking now abt the more mature kids, the teens and such

thinking that early teens are capable of keeping up with adult conversation is plain dumb. thinking that they are capable of moderating conversation here is more dumb.

I guess I'm in a friendly mood because... sure, I agree, but it's kinda harsh saying so. No one realizes this while they're still kids.

llama47

Dec 31, 2021

0

#102

AlCzervik wrote:

i will tell you that a mod that went by the name of gchess ended a topic about improving the site. here is the topic: https://www.chess.com/forum/view/community/erik-we-are-frustrated

when i reached out to shaun and erik about this, their responses were completely lame.

shaun decided to go back to a time i was muted, instead of responding to the issue.

erik wrote a contrived message about how a ceo can't manage everything. this is after he had written that the topic offered good suggestions.

Gchess was a new mod at the time, and in any case soon after that gchess wasn't a mod anymore.

I don't know what shaun told you, but erik's response seems completely reasonable.

Your topic can simultaneously have good suggestions in it and be redundant. Maybe they were thinking the other avenues were enough and that's why it wasn't unlocked.

I feel a bit like the devil's advocate here since we probably agree on a lot of things... or maybe I just like to argue. Oh well.

llama47

Dec 31, 2021

0

#103

AlCzervik wrote:

in bold, spoken like a politician.

@KobraBytes
Yeah, the whole "hope you're all having a wonderful day!" and etc is both professional and off-putting.

Maybe they teach that in some public communications book or something, but it's so far outside of normal posting that it's jarring to the point of having the opposite effect i.e. it comes across as impersonal and distancing.

That's my impression, FWIW.

Richard

Dec 31, 2021

0

#104

llama47 wrote:

AlCzervik wrote:

in bold, spoken like a politician.

@KobraBytes
Yeah, the whole "hope you're all having a wonderful day!" and etc is both professional and off-putting.

Maybe they teach that in some public communications book or something, but it's so far outside of normal posting that it's jarring to the point of having the opposite effect i.e. it comes across as impersonal and distancing.

That's my impression, FWIW.

Not sure, it's how i normally greet people here in Ireland, maybe a cultural thing

llama47

Dec 31, 2021

0

#105

KobraBytes wrote:

llama47 wrote:

AlCzervik wrote:

in bold, spoken like a politician.

@KobraBytes
Yeah, the whole "hope you're all having a wonderful day!" and etc is both professional and off-putting.

Maybe they teach that in some public communications book or something, but it's so far outside of normal posting that it's jarring to the point of having the opposite effect i.e. it comes across as impersonal and distancing.

That's my impression, FWIW.

Not sure, it's how i normally greet people here in Ireland, maybe a cultural thing

I mean, it's really friendly and all that... and if I see you post more in the future I might get used to it and it could become endearing. In other words nothing personal, just being honest

Richard

Dec 31, 2021

0

#106

llama47 wrote:

KobraBytes wrote:

llama47 wrote:

AlCzervik wrote:

in bold, spoken like a politician.

@KobraBytes
Yeah, the whole "hope you're all having a wonderful day!" and etc is both professional and off-putting.

Maybe they teach that in some public communications book or something, but it's so far outside of normal posting that it's jarring to the point of having the opposite effect i.e. it comes across as impersonal and distancing.

That's my impression, FWIW.

Not sure, it's how i normally greet people here in Ireland, maybe a cultural thing

I mean, it's really friendly and all that... and if I see you post more in the future I might get used to it and it could become endearing. In other words nothing personal, just being honest

No worries at all I dont take offense dont worry appreciate the feedback!

josephyossi

Dec 31, 2021

0

#107

KobraBytes wrote:

yeah, i've got a few suggestions myself

1. a lot of mods can go hungry with power easily, and a few are letting it get to their heads, and not providing reasons for mutes, locks, etc.

The team of moderators is currently being built out and improvements made to certain areas and training. I have not seen any evidence of a moderator acting in this way but if this is the case I would ask you please report it to me and include a screenshot. This type of mentality goes against our ethos and wouldn't be tolerated.

2. you guys need a bigger support ticket team

over the last year maybe 3-4 of my tickets were answered, and i sent multiple regarding several issues

The support team has actually grown in size over the past year and ticket times are down to approx 24 hours at the moment. There shouldn't be an issue here if you raise tickets going forward.

3. bring back trophies for variants and a nice suggestion would be to make trophies based on what place you get in a tournament, not just arenas

for example

5th - 5 trophies

4th - 10

3rd - 15

and so on, and if theres a tie with tiebreak, then the trophy count is split between them or they just both get the trophies.

Could you please suggest this in the bottom left of the homepage under "Help" > "Make a Suggestion" I can raise it also but the more demand for a suggestion the higher priority it can be given if its seen as a feasible option.

4. mods need to set better examples and be nicer and less strict.

this only applies to a few, but quite a few mods are not helping the littler kids who can't count up to 100 and aren't capable enough internet wise yet to make tickets and such, and resort to making forums

the mods just lock the forums and say "make a ticket". i'm sure that if they knew, they would make one first, so if someone can obviously tell that someones a really young kid, you should act nicer, and be more understanding. im not saying you have to punish the person they are talking about, cause most of the time they're just like "omg thisgguy beat me ban him11!!!" but you should at least help them out when you can tell that they are really young

5. make a better filter bot, you need to make it work out better, one time i said "bro that meme was trash" in pms with my friend and i got muted for like, a week. the filter bot needs a lot of working on, and i think you guys are perfectly capable on fixing it

This is something that is constantly being refined and updated however the mute you received in this regard must have been for something different as the line"bro that meme was trash" contains nothing that would trigger the automod.

6. this isn't really a suggestion, but don't act like your former mods didnt exist. i know you mentioned them in here, but you didnt mention any by name, and you've thrown quite a few good mods to the sewers and left them for dead here, without providing an explanation OR compensation

The point made earlier was simple, it was just to not make presumptions as previous mods wouldn't be aware of current implementations and direction. The point was made that their previous work was very much appreciated. We don't mention them by name as some may not want it known they were previously moderators and we don't single ones out.

7. PAY GOOD MODS!

I can't comment much on this point unfortunately, that's above me! but as an example i was a volunteer mod for 11 years and happy to do so, I got staff, so i think this is evidence of this

like martin, mgleason, those old mods deserve to be promoted or get staff

1. i dont have an ss, it happened a couple weeks or months ago, so idrk where it is.

2. oh, cause earlier this year and a couple months ago some tickets werent answered

3. i will very soon

5 i'm talking about a mute that happened ages ago (you skipped 4)

6. for example: batgirl

like she deserves some special title for her work.

7. huh, 11 years?

damn dedication, respect. but anyways, martin has been working for years now and nothing for him,

josephyossi

Dec 31, 2021

0

#108

AlCzervik wrote:

josephyossi wrote:

some people dont want to use chesskid, and i can't blame them. 14 and 15 year olds can very easily be in the conversation, and they can be mods easily. yeah, the kids who cant count up to 100 should go to chesskid, but i'm talking now abt the more mature kids, the teens and such

thinking that early teens are capable of keeping up with adult conversation is plain dumb. thinking that they are capable of moderating conversation here is more dumb.

okay im sorry but thats incredibly stupid. you are (no offense) just stuck in your own little world and can't accept that some kids are smarter than you

AlCzervik

Dec 31, 2021

0

#109

josephyossi wrote:

you are (no offense) just stuck in your own little world and can't accept that some kids are smarter than you

not the ones here.

don't you have a counting thread to go to?

josephyossi

Dec 31, 2021

0

#110

AlCzervik wrote:

josephyossi wrote:

you are (no offense) just stuck in your own little world and can't accept that some kids are smarter than you

not the ones here.

don't you have a counting thread to go to?

yeah! i can count up to 100 now

1..2...3..

uhhhh

5?

Toasterboy88

Jan 1, 2022

0

#111

KobraBytes wrote:

Thank you AlCzervik for your reply and feedback. Much appreciated.

I hope you are keeping well and having a great day!

First off the reason for offering my direct details is so I can show the community that we genuinely care and that I'm willing to personally put in the effort to discuss and take in feedback given where people can be honest in an environment where they feel they wont be judged by public posting. Its not meant as an alternative to public feedback, it is meant as another option that shows personal interest.

Also there is already a way to post public feedback in the site feedback forums: https://www.chess.com/forum/category/site-feedback

Or through the "Help" and "Make a Suggestion" tool on the main page on bottom left.

Secondly, we can look at giving a reason for locking threads in many cases however sometimes there are private reasons for locking a thread to protect members in the community and these reasons we cannot always state publicly.

In relation to the third point mods are always held accountable to their actions and it is something they are aware of also. We have had instances in the past where ones have had to have been removed from their role for these reasons and its something we take seriously. If you encounter any issues again you can always let me know directly. Our moderators are volunteers and give of their time freely.

Also in relation to threads and restorations, we are currently working internally on an improved system.

I hope this helps address some of your concerns

Regards

KB

Wow! Man just wrote an entire essay making this. I can tell these mods and mod managers are putting in the hard work