I'm having similar issues, get the game eval from the home page, but I click into the game and the hyphens show and I can't start the game review 
https://www.chess.com/analysis/game/live/39540520185
Review Doesn't Work
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Feb 25, 2022
0
#23
Stephdbass wrote:
I'm having similar issues, get the game eval from the home page, but I click into the game and the hyphens show and I can't start the game review
There was a bug this morning and it has been fixed.
I'm getting an issue where I can review the game, but the bot doesn't explain the moves, and this has happened for a few weeks now
Oct 31, 2022
0
#25
Ambarrabma wrote:
I'm getting an issue where I can review the game, but the bot doesn't explain the moves, and this has happened for a few weeks now
Move explanation is a diamond only feature, except maybe on your first full Review of a day.
Martin_Stahl wrote:
Ambarrabma wrote:
I'm getting an issue where I can review the game, but the bot doesn't explain the moves, and this has happened for a few weeks now
Move explanation is a diamond only feature, except maybe on your first full Review of a day.
It was the first review of the day, and it says like inaccuracy, blunder, mistake, brilliant, great, best, excellent, good, etc., but it does not explain why it is so
Mar 22, 2023
0
#27
What about the people on iPad, tablet, phone and Chromebook. I have Chromebook and iPad and neither work
Here's another one (this time against human): https://www.chess.com/analysis/game/daily/373395513 I ran the report on Android app first (got 82.1% eval), but when I do game review on the website, I get only hyphens (dashes) instead of CAPS scores.
When I looked, at depth 26, the values show.