Suggestion: DON’T REMOVE ALL THE POSTS AND COMMENTS BY A USER WHEN THEY GET CLOSED

What’s the point? I know so many friends closed by chess.com and it’s sad that I can’t see all their posts and stuff

Like what’s the point of removing everything?

Maybe I made the title too clickbaity

I said when they get closed, not when they close themselves

What if there’s important stuff they posted?

It depends but occasionally the site will unmute a closed account if they had a lot of important content posted, for example in clubs.

Hmm give me examples of such accounts

I can't as I don't track when it happens. I just know it has happened before.

Interesting

Also how does the site decide which closed account to unmute? And is it possible for people to write to chess.com asking for it to be unmuted?

This is ridiculous. Why would you leave an account un-muted if the posts containing the original violations is still visible for all to see?

If the content was so offensive that it caused an account to be closed or muted, why does chess.com allow the violating content to remain online and visible for all to see?

Why does chess.com still have a picture of a mass-murder posted online when that user's account was closed because of violation the ToS and Community Standards?

Why did Chess.com recently close comments on an offensive post and its replies, but the user's Blog post with ToS and Community Standards violations still remain online for all to see? Lock-down the post, but not the Blog?

They never "leave" an account unmuted - accounts closed for abuse get automatically muted. A mod is not about to unmute such an account - it would only be done by a Support person, and before doing so, they'd need to review all of that account's content and delete anything that violates the ToS. Presumably that would be in the most recent posts that got the account closed, but it could be in the older stuff and would be a lot of work, which is why it's not that common.

Since an account closed for abuse is automatically muted, any such picture in their posts would be hidden. Avatars aren't removed automatically and if that's where the pic is, the mods are probably not aware of the identity of that person. Log a support ticket letting them know and it will be removed if they can corroborate the claim that the pic is of a mass murderer - if a reverse Google image search can do it, great; if it requires a pile of research and searching through news reports, you would probably need to supply links to that info for them to evaluate.

Blogs are a little bit of a weird space - they pre-date much of the rest of Chess.com and often get overlooked in more modern development changes. Again, let them know through a support ticket and they will almost certainly hide or delete the blog.

David Thank you for sharing your comments and expereince on the above issue(s).

The picture has finally been removed.

Thank you