My hat's off to you, if you can invest that $29 a year you just saved and get a really first rate education from it.
I disagree with the mod's calculation that because chess.com has 10 times as many users, it has proportionately more trolls. Chess.com may have the best trolls, or the most erudite trolls, but I don't think it has more than its fair proportion.
I don't know what the proportion actually is but let's say it's 1 in 10. If 1 in 10 here exhibit troll-like behavior from time to time, I don't think that is any higher than anywhere else and the trolls generally appear more polite than trolls elsewhere, owed partly to the language censoring software and the actions of thoughtful mods. The worst trolls feel emasculated without the f word and head off to greener pastures.
Writing in to support does help. Just last week, we got someone muted who had been very abusive to players, accusing many that he had lost to of using computers. He had 48 pages of mostly negative comments on his notes pages that he wore like a red badge of courage. Few had bothered to actually report the man to support (using the support contact form). He won't be bothering anybody for a while (or at least until his punishment is concluded.) If he is reported again afterwards, the punishment becomes more severe.
If you are seriously bothered by someone and you can't ignore it, please use the contact form. It does make a difference.
It's good to let off steam from time to time and I hope you come back when you are feeling better.
I used to be a basic gold member since I registered for chess.com. That'd be around 5 months now.
I recently decided to stop using these services. Why? Well for one I couldn't afford it as a simple student.
The other reason is a reason worth quitting Chess.com over all!
Where do I start? The [terrible] connectivity of the mobile app? Where I have 1:00 and my opponent has 1:20 and suddenly he still has 1:20 after 10 seconds but I'm down to 30 seconds?
Oh great. You have a million features but the one it's all about is so flawed that you can't possibly use it. FYI I'm using a good internet connection and my connectivity strength is shown as green!
And then? Then there's the community. What to say about these rude [people]? I get angry sometimes and I regret it imemdiately when I lash out at other players - but that's mainly due to my bad temper. But people here seem to actually from their nature on be very very rude.
First of all they don't say a word, they don't talk at ALL, they will never respond to anything and WHEN they say something it's usually something ridiculously rude. I feel like the reports go for nothing. I'm tired of playing against [rude people]. Especially when my moves get delayed and my opponents win extra time ;) Good job Chess.com [Moneysuckers].
I'm off to [another chess site]
[Took out the vulgarity for you - if you report stuff, it does get actioned. You can also reach out to any of the mods that are on line - check the Help & Support chat forum, but you can also check the Live Chess Moderator group. Screen shots are always helpful. We have 10 times the number of players as other chess sites, and unfortunately that means proportionately more trolls as well as great people - Mod.]