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What brought me to chess.com and what brought me back when a better opportunity to get into chess arose was the android app.
As an amateur one thing that I wish for is the ability to share a computer game between the phone and the PC because at work it isn't an issue if I pop on the game or if I am browsing the internet at home, but sometimes I am out or somewhere without easy computer access and I could jump between if I had the option. I am trying to spend a lot of time analysing my moves and the board so I can easily see it branch.
Not only that but what has brought me to chess twice is the fact that it is a game with extreme depth that allows me to walk away for an hour and make a small but important decision. In no other game I've played has each move been as critical and I feel that is something that could attract other users like me. Improved compatibility between the web features and the app ones would help that (the mentor sold me personally).
Anyway I am sure this has been said but I want to go run and use the features I just purchased.