time problems

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"You make a move, the move gets sent to our server, & then your opponent's computer. We adjust the clocks dynamically so that neither player is "charged" for communication time - but rather, only for time actually spent thinking. "  (Chess.com FAQ)

 

NOT THE CASE IN MY EXPERIENCE.  I move immediately after my opponent and the clock will "readjust" 20 or 30 seconds less time.  I am "disconnected' repeatedly on the site and charged for this "disconnection"....dont know whether it is my isp or some problem here at chess.com.

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