i got a mail from chess.com stating this
Unfortunately your Chess.com account has been closed because we have determined it to be in violation of our Fair Play Policy. https://www.chess.com/legal/ fair-playWe are always sad when we close any account. We want everyone to be able to enjoy chess. However, we must protect the integrity of the game and cannot allow players to use outside assistance in their games (advice from other players, chess engines/computers, etc). We hope you understand that we work hard to keep Chess.com a safe, fair, and positive community for chess players around the world. Our server caught you soo many times spamming other people's profiles and forums. we muted you and gave you several warnings but you didn't stop doing all those stuff so we were forced to close your account forever.We would like to offer you the chance to open a second account. If you will agree to following our Fair Play Policy, we will allow you to sign up for a second account by filling out this form here: https://lrm1u9gn.paperform.co/
when i visited fair play policy page, it said:
All of your moves must be your ownDo not cheat in any wayDo not get help from any other person, including parents, friends, coaches or another playerDo not use chess engines, software of any kind, bots, plugins or any tools that analyze positions during playDo not use tablebases or any other resources that show the best move (in both Online and Daily chess)You may use Opening Explorer or other books without engine evaluations in Daily chess only (not in Online / Live play)Do not perform any automated analysis or “blunder checking” of your games in progressDo not allow anyone else to use your accountDo not use anyone else's accountDo not artificially manipulate ratings, matches, or game outcomesDo not interfere with the gameplay of other membersSuspecting your opponent of using outside help is not an excuse to do the same. If you suspect someone is cheating, report the player to Chess.com.WARNING: If we determine, in our sole discretion, that you have violated our Fair Play Policy, then we will close your account and label it as closed for Fair Play violation. For a full listing of the measures we will take to both monitor your play on Chess.com and enforce our Fair Play Policy, see the Termination and Account Limitations sections of our User Agreement.