Known problems, which club redesign should solve

Sort:
Avatar of Tournamentix

Let's check and discuss

  • problems, which clubs, their admins and leagues are facing,
  • solutions, which club redesign can provide,
  • our experiences with the given situation,
  • and propositions to improve the situation of our clubs.

There is already another forum for questions and bugs, which are (or look to be) related to club redesign.


.

Links to updates about club redesign:

Avatar of Tournamentix

A Known problems, which club redesign should solve

  1. Clubs depend on reliable notifications about new und upcoming activities. In the past there were often and sometimes long lasting difficulties with notifications. As notifications are the most efficient way to bring members to events, they should be regularly checked by Chess.com's own initiative and fixed with priority, if broken.
  2. Clubs need additional tools for a better club communication: For unknown reasons, announcements aren't really efficient, new forums are only shown in browsers, neither announcements, nor forums or match comments can be followed by App users. As many club members use the App, all elements of club communication need to be included there. 
  3. Multi Club Arenas could be one of the best offers for competitions between clubs. Two years after their release their code still isn't completed and does not allow League play. Challenges to clubs can't be copied from one event to another, Arenas don't have some kind of description, results are incomplete and presented in an unreliable way ... More details here In addition admins should get notifications about challenges and members about upcoming Multi Club Arenas.
  4. Vote chess games are suffering since a very long time and do not get appropriate updates: Members, who participate in them, invest a lot of time. They are e.g. worth to receive notifications x hours before voting periods end (to be determined by their club admins) and should get better support e.g. to access explorer and current vote results.
  5. Club admins should be able to pin e.g. two upcoming, current and past events to highlight the most important ones of them. 
  6. Top players list has been destroyed months ago and needs to be restored.
  7. Members start pages have been voided months ago and need to be restored: Given situation is a relevant reason for decreasing participation in many clubs.

Today's situation

B1 Difficulties for admins (introduced through redesign)

  1. Private descriptions are mostly destroyed and need to be restored.
  2. Country and location are suppressed and should be restored.
  3. Options for club settings have been reduced and need to be restored.
  4. Privacy settings have been reduced, which is a rude attack on the diversity of our clubs.
  5. Challenges to daily matches are more difficult and less intuitive as they used to be.
  6. Highest Rating list was based on daily matches and was a regularly used tool to manage daily matches. It isn't functional anymore and needs to be restored. (added on Sept. 5, solved on Sept. 7)
  7. Results in current matches are more difficult to be checked ... for an unknown reason.
  8. Multi Club Arenas are still disturbing other Multi Club Arenas.
  9. Last challenge to Multi Club Arenas push itself penetratingly into the foreground.

B2 Difficulties for members (introduced through redesign)

  1. Usual help from private descriptions is more difficult to be found and used.
  2. Notes are hidden, which makes passing temporarily relevant information more difficult.
  3. Forums are less readable than before: No reason is known, why they are different now.
  4. Vote chess games are more difficult to be found and followed: Sounds like a no go.
  5. Information about upcoming daily matches is incomplete and needs individual checking.
  6. Members should have separate lists for different types of current events back.
  7. Ranking list for clubs is less relevant than before. What about restoring?

B3 Difficulties for Leagues (introduced through redesign) (added on Sept. 5)

  1. General remark: Clubs, their admins and leagues are already and for long time facing several severe problems caused by Chess.com. Club redesign reinforces the tendency of weakening clubs, e.g. by discouraging club admins and confusing club members. During 2023 there is already a reduced activity in many clubs, which are usually participating in Leagues: Club redesign fuels this process by introducing the above listed additional difficulties for club admins and members.
  2. Reducing space of private descriptions for adding current and upcoming events to all clubs doesn't really make sense: In the past private descriptions were used in leagues to allow club admins an easy navigation, while they only exceptionally have current or upcoming events themselves. Their useful information is hidden to show most likely two empty boxes.
  3. Suppressing TOP Player list (based on daily ratings) and modifying Highest Rating list from daily ratings to some funny mix interferes with ongoing tournaments and mix up chances in favor of the club, which can field more players with less admin activities. Results are likely to be much more impacted by the coincidence, in which round two clubs are paired (for reasons introduced by Chess.com and independent from all participating clubs and the league as well. (several Highest Rating lists – Bullet, Blitz, Rapid and Daily – added on Sept. 7)
  4. Making access to vote chess games more difficult for club members will also impact results in vote chess leagues as it most likely will reduce the level of active participation. As club members are used to spend regularly a lot of time with their vote chess games (and this over months for each of them), this will surely mix up chances of clubs.

B4 Ameliorations (introduced through redesign)

  1. It's by far easier now to check all kinds of past live events.
  2. Additional information is available for announcements and forums (like # of views).
  3. There is a new tool to edit announcements.
  4. It's possible to see pending challenges to Multi Club Arenas now.
  5. There are additional member lists sorted by highest ratings in Bullet, Blitz and Rapid. (Sep. 7 and a few days later: Daily 960)
Avatar of Kookaburrra

I want the club member list in rating order back in daily rating order. Just had another admin saying he couldn’t work that out.

Avatar of Kookaburrra

What about the banned members having access to a clubs notes. Is that fixed?

Avatar of VirtualKnightJoakim

1) Currently, when you go to a club, you see the "forum" tab opened by default. Many would like this tbe configurable by the club SAs to allow for the "notes" tab to be open by default. Many clubs have active and friendly notes.
2) The club audit log should show posts deleted from notes, not just forums.

Avatar of VirtualKnightJoakim

See also:

Need for a compact group forum list mode
https://www.chess.com/clubs/forum/view/need-for-a-compact-forum-topic-list-mode

Maybe an improvement could be a toggle between the verbose and the compact list of forums? Then the user could toggle and maybe a feature could be to remember the last preferance for the user.

Avatar of Libra_64

The admins should have the opportunity to make the club-infopage as a startpage for the members. That is where you put the information you want them to know. And not with an extra dropdown to activate the extra information there (more). They have to click extra for that, why?

Why do we lose all the space at the informationpage on the left side?
Before we could use all the space, now a total block on the left side stays blank because of the clublogo on top? makes us lose a lot of space!

Made me change startpages in club(s) and League to get the information back in a readable way...

Avatar of 0akwolf

I want to see deleted notes in my club audit log and deleted forum posts

Avatar of VirtualKnightJoakim

The club audit log already shows deleted posts in fourms. But last I checked, not deletion from notes.

Avatar of 0akwolf

Yeah

Avatar of VirtualKnightJoakim

The sort is mixed up. Blitz high ratings are 2700-3000. Daily ratings never get that high. And apparently that’s it fixed. Martin said this morning that ticket is closed and it’s fixed.

https://www.chess.com/clubs/forum/view/draft-of-an-open-letter-to-magnus-carlsen?page=6#comment-94772989

Avatar of VirtualKnightJoakim

See also:

https://www.chess.com/clubs/forum/view/club-redesign-five-questions-to-jdcannon?page=40

Avatar of Tournamentix

Perhaps @VirtualKnightJoakim is referring to this comment:

On following pages there are two more:

Think, for the time we can add the "Highest Rating" list to B1. Based on daily ratings it was a regularly used tool for preparing daily matches, which intentionally is redesigned to a decorative "Highest of any rating" list now. Is it really difficult to understand, that several rating lists (e.g. Bullet, Blitz, Rapid, Daily and Daily960) would be a real improvement?

Avatar of Kookaburrra

It’s not even in any order anymore. Let alone fixed. Our highest rated player in OCD with 2400 rating is on page 8 of 9 pages.

Check out this club here. It appears sorted for a while in the first pages. Maybe they are only sorting some of the members. I don’t know.
https://www.chess.com/clubs/members/chess-com-beta?sortType=rating&page=280

Avatar of Tournamentix
Kookaburrra wrote:

It’s not even in any order anymore. Let alone fixed. Our highest rated player in OCD with 2400 rating is on page 8 of 9 pages.

Check out this club here. It appears sorted for a while in the first pages. Maybe they are only sorting some of the members. I don’t know.
https://www.chess.com/clubs/members/chess-com-beta?sortType=rating&page=280

Yes, surely they are still "looking into it", "working on it", "fixing it" and "coming up soon" with the best result designable. And yes: In addition to their wrong decision (creating another decorative disadvantage instead of an improved functionality) it doesn't work yet.

As Martin has mentioned in comment #802 in the "Five questions ..." forum, there was no ticket about bringing back the previous "Highest rating" list, there was no explication, who regularly uses this list, nothing is referring to our whole discussion ... or in his words: "The sort is by highest rating and as far as I saw no information beyond that was in the ticket."

Please let's try to use this forum for us, a bit more general and as described in comment #1:

Avatar of Kookaburrra

Do you have the banned member problem on the list. Banned members can see into clubs. We can’t ban anyone currently and in one club we unbanned everyone.

Avatar of Tournamentix
Kookaburrra wrote:

Do you have the banned member problem on the list. Banned members can see into clubs. We can’t ban anyone currently and in one club we unbanned everyone.

Don't think it belongs there as it isn't related to club redesign. @jdcannon has already to explain this, if I remember well either in the "Five questions" or the "Early release" forum.

If you want to make sure, that a member of your club can't see anything, it's best to kick this member and to add it to the banned members list, which was and is open to all site members (and not only to actual club members).

Only banning a member probably always was intended to "pause" their participation and to allow admins to reinstall them later. Happened to me years ago in a club for waving a wrong looking banner. Was several times asked to change it back with the "offer" of being unbanned right afterwards.

Avatar of Kookaburrra

It definitely happened with the new software release.

Avatar of Tournamentix
VirtualKnightJoakim wrote:

1) Currently, when you go to a club, you see the "forum" tab opened by default. Many would like this tbe configurable by the club SAs to allow for the "notes" tab to be open by default. Many clubs have active and friendly notes.
2) The club audit log should show posts deleted from notes, not just forums.

I'm with you, if there would be the choice I would generally and nearly always prefer notes as default. Only in the really particular of two public clubs about league results I would choose forums as default which would access to club's content easier.

Not sure about deleted notes. In my main clubs most of the deleted notes are just previously written by myself: Often I only notice inaccuracies after having posted a note. As they aren't rectifiable, I can only copy my note, create a new one and delete the previous one. Club audit would show several hundreds of these "workaround actions" caused by an amateurish code.

Avatar of Tournamentix
VirtualKnightJoakim wrote:

See also:

Need for a compact group forum list mode
https://www.chess.com/clubs/forum/view/need-for-a-compact-forum-topic-list-mode

Maybe an improvement could be a toggle between the verbose and the compact list of forums? Then the user could toggle and maybe a feature could be to remember the last preferance for the user.

Thought, this is already part of the list:

B2 3. Forums are less readable than before: No reason is known, why they are different now.