erik, we are frustrated

but how could one possibly be satisfied with unjustified auto-warnings & auto-mutes?  lack of features is 1 thing but existence of functionality-disabling bugs is another.  the bunny has been auto-muted thrice and auto-warned once for no reason and as accepted by chess.com staff.  the op has also highlighted his inability to challenge "protected" players.

i will look past that the link is an obvious advertisement for the site....

"interactions" does not mean results. it *could* mean the auto-generated replies of "thank you, we'll look into it" are counted. i can remember instances where staff did not respond to my queries, so i don't think the statistic itself is evidence of anything, really.

topics about concerns allow others with similar issues to voice them in an arena that, in my opinion, might be better for staff (and mods) to grasp the issue. people like you and betty are well aware that sometimes what seems like a baffling issue for some has a simple solution-i've seen you both help others this way. 

this topic has highlighted site issues that are not the result of people simply needing to clear their cache.  i think it would be more of a hassle for staff if everyone sent in a ticket when being shut out of live games as some have mentioned here.  

really?  can a dev do whatever they want?  can anyone become a dev on chess.com?

*can't fight the spongey assimilation*

Too many cooks spoil the soup.

*Shattered hopes and dreams falling all around*

that's ok.  many here have opined that the bunny lacked both intelligence and a sense of humor.

Amen to that Nylonsock!!

wrote a long response to @nylonsock but it got censored after quoting his post which contains an offensive word only if the bunny quotes it.  not going to rewrite it.  as batgirl said, the forum is not a priority.  guess it will soon just go away.

no.

sock, you started a duplicate topic making fun of those here that are genuinely concerned about site issues. not a good look.

and, how is it that you know everyone is doing their best? are you privy to the quarterly review process? if not, you are talking out of your as#. 

on that, just quoting your post made me receive the red banner due to your word bit**ing. staff, how is that possible? 

hiccups are understandable. ignoring issues members have-like getting shut out of games for weeks-deserves some type of response instead of ignoring the fail.

finally, sock, if you have concerns about site issues, fine. if you want to kiss as*, start your own topic. or, just go find one of those counting threads that surely mesmerizes you.

yeah! how is it possible a kid can post a word deemed offensive by some, but when the adults simply quote the post, we are bad and get the red banner?

i note you did not bother to respond to anything mentioned and choose to project. unfortunately, i must block you now as you provide nothing constructive.

and i hate blocking.

That block was a long time coming I think. Al they must have you tagged for extra surveillance

again...  

You are unable to challenge Titled and other protected players until you have played more games.

staff, why no response on this? 

so, guess what i'm doing now-yep, going to play on one of the competitor's sites.

due to the lack of response on being shut out of games, i have now contacted staff through the channels they tell us to use (ugh). 

i am disturbed that i see staff locking topics and intervening when cheating or a competitor is mentioned, and, quickly, yet, the issues here receive no response. everyone should see that it is disingenuous to ignore site issues but quickly remove any mention of any competitors. as if no one here knows of the other sites? 

i will copy/paste the response received. yep, i am going to post the responses from you, the staff member. 

do not write that these interactions are private. it is well known that staff has access to so-called pm's and reads them.

of all issues brought forth here, isn't being unable to play of importance to you?

SpiderU, -- you must be a rather irritating guy to block 200+ members.

Perhaps you project and attract the same type?

Glad to hear you're gone from this thread.

Meh, makes sense to me.

Sure it seems petty when Joe-Shmo's message is removed, but without the policy there'd be full blown advertisements (intentional and unintentional).

I think it's smart marketing to generally not allow it.

They got GOP again.  This is getting old. 

Yes they do seem to be on a anti-ghost crusade around here. 

They're probably afraid of the dark too!

as you can see, he is not gone. 

i really do despise blocking, so, when i do it it is usually temporary.