help me cheat please
Sorry to say but you were disconnected and it had nothing to do with your opponent. Since you know about the links regarding disconnects and connection settings, even if you don't agree with them, I won't include the links.
That said, discussions of cheating or potential cheating are not allowed in the general forums.
If you would like to have that discussion, join the following group.
https://www.chess.com/club/cheating-forum
Chess.com takes cheating very seriously:
https://www.chess.com/article/view/chess-com-fair-play-and-cheat-detection
https://support.chess.com/customer/en/portal/articles/1444879-fair-play-on-chess-com-what-you-need-to-know
To report a suspected cheater to the Support team, please select Report Abuse under the Help menu, or use this link: https://support.chess.com/customer/portal/emails/new.
All reports are investigated, even if there is no immediate visible action.