i just tried to adjust my membership account and when I went to change things a page comes up that says 502 bad gateway
Chess.com upgraded my membership without my approval
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Jan 19, 2011
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#3
Hello scut. I am sorry for this matter with being auto-renewed at the wrong level. Please send me a personal message with your Paypal email address and I will be happy to refund the difference on the yearly Diamond membership charge so that you will only be charged for a yearly Gold and then I will update your Chess.com account accordingly.
Last year I was a Diamond member. Some time towards the end of the year I was not using the many features here so I downgraded my account to Gold. No problem. My membership renewed on Jan 15. so I assumed it would renew itself automatically ( which I'm not a big fan of) at gold membership. It renewed alright but as a diamond membership. Luckily it was only a few days after renewal that I noticed this and went to the membership page and downgraded to gold. Then was told I had a credit in my membership account for the difference. I would think most people would want their money back, I know I did. But I was listed as having gold status till 2014 if I wished. When I stated I wanted my money returned I was told I had to ask for it from paypal. When it was taken I wasn't asked but now when I want it back I have to ask.
I think chess.com needs to revise how they deal with memberships. I hate feeling like I just did business with the quicky loan company down the street . Has anyone else had this problem. I love the hard work and results that Eriq and staff have put into Chess.com. I just think you need to correct some weak points in you membership program. p.s. I still want my money back
I wrote a similiar letter a few days ago when I was on the membership page and a pop ups says, Any questions write us here. which I did but had not received an answer yet. Also I just noticed that I am again a diamond member. what the hell is going on?