well you can try in the chess.com feedback group.
http://www.chess.com/groups/home/chesscom-feedback
to be honest I contacted the staff several times concerning messages or banners I would refer to as annoying ads but in the end the only thing that happened was that they offered me to get back some money and to not be a premium member from that moment on. chess.com does not refer to certain things as ads.
Hi guys. If you're getting ads and are a premium member please let us know. Are you getting them on the full site or on an app? Do you by chance have a screenshot of the ad? What browser and operating system are you using?
I'm getting them on full site,right now I have a Dodge Ram ad in front of me. Sorry but how do I get a screen shot to show you.
Can you please try clearing your cache or browsing data to see if that helps at all?
The ads have stopped. Thank you. But my page is dark gray can't read quote in blue.
I am a premium member and I'm getting annoying ads. I have contacted Chess.com 72 hrs ago about this problem and still no response. Is there Adm. that I can contact to help get this problem fixed?