Live chess problem



Date: Yesterday
Time: I don't remember, but I'd guess 9:00-9:44 PM
Opponent name: I don't remember, but it might help you to know that he was the last person I played in live chess (as of now).
Please fix this problem as fast as you can.




you guys need to organise a re-connect feature. I lost my connection the other day and also today. Both times I just sat there and waited but opponent never moved. Later I found out I had lost over 100 points for doing nothing wrong.
At http://www.s3dconnector.net they have live games (settlers not chess) and if someone drops their connection everything just pauses until they reconnect. If there is no attempt to reconnect within a given time then the person is penalized. Could you do something similar?
Enjoying the site though. That's my only gripe!
Oh another one is having to pay so much for the chess mentor. I run a chess club and would really like the kids to use the chess mentor but its price restrictive.
Lately, I played a game in live chess, and my opponent, in a losing position, didn't move. Obviously, he ran out of time. However, for some reason, he didn't automatically lose. Please fix this peoblem.