Dear chess.com support.

[You've unfairly locked my threads in the past, as well. E.g. https://www.chess.com/forum/view/off-topic/a-letter-to-chess-com-1 ].

I'm writing to you here, in a public forum, instead of using the support tab, because, quite frankly, it sucks, and a little of this post is about that. 

I'd like to address you about two members who have asked you, the mods and staff team of chess.com, to contact them, since they are unable to in the support tab, and do not have accounts to make forum threads.

1) Macca. I don't remember Macca's username, since it had a long string of numbers at the end, but if anyone remembers, it would be greatly appreciated. Macca was banned from chess.com what I believe was about 1-2 months ago. His account was closed for "death threats". Someone also hacked his account, so he thought that a hacker might have done that for a while, but then, when he finally received a message back from support, they told him that these so called "death threats" were him making suicidal remarks. It's not ok to ban someone for this AT ALL. If a member of your platform is making this kind of remark, you should be doing whatever is in your power to help them, not remove them from the site and several people who are important to them.This is a message that the user sent me on a writing platform we both use, called Scribblehub. I feel terrible for what's happening, and honestly, I've realized that you definitely don't care about your community's personal health, if you're going to ban someone for that. Seriously, chess.com? Clean up your freaking act. Unban him, or watch yourselves become greedy monsters who only care about the money you make from your stupid premium memberships. Mute me for writing this, and you're just making another cowardly move.

2) @Ethereal_Enchantress. She also reached out to me on Scribblehub, because she wanted to reopen her self closed account. She was having problems with the support tab, as I have, so I contacted @AwesomeAtti about it. His response was to contact support, and they would respond eventually. But you need to contact a staff to reopen your account, and my friend is unable to do that. My friend @TheGalaxyGirl253 had trouble with that in the past, too, and I have, as well.

I'd like you to heavily reconsider your banning of Macca. Macca was never an abusive person, and you shouldn't be considering suicidal remarks death threats, or you're just another site that doesn't care about its members. I'd also like you to reopen @Ethereal_Enchantress, instead of saying that she needs to contact support, which she's already tried to do. The support tab hasn't been working well at all lately, and you refuse to accept it.

Admit it, you've made some bad mistakes. I expect that Macca and @Ethereal_Enchantress will be both reopened within one week. Or you want me to make some more forums exposing you? We can play that game. But we don't have to. Reopen them, and write Macca and apology letter. That's all.

Chess.com, you're far from perfect. It's time to face the music.

It'll be fun to receive a nice perma mute/ban for this thread.

Ummm

Hi Zach.

Watch this thread disappear within an hour.

It's nice of you to make this thread, but I can fully say that since It's chess.com, they will tell you to contact support and never write you back.

Yup. I was asked to create it, though.

Forums exposing them? Eesh.

I'm alright, thanks for asking. How are you?

I have quite a lot of material.

Fair enough. I hope Misha and Macca are able to return, as they are amazing people, and staples to our community.

Then you'll get banned and banned.

Me too. And it's completely unfair to ban Macca like that.

I don't care.

Sure!

There should be an official OTF dis crod server, it would blow up

Thank you, Zach.