Chess.com doesn't care about their paying customers?

Chess.com changed the game review. It is so bad nowand hard to work  with it. But it seems they don't care that 100s of people are complaining and even stop their membership.  Mine will end in March and I will not renew it. In fact they stole a lot of my money because this is not what I paid for! Ridiculous! They don't care at all. They didn't even mention it. Yeah, one time  when the ceo was forced to answer  a question in a live stream,  otherwise they don't care!

Staff have taken a lot of feedback and made some changes based on the feedback. Not everyone is going to be satisfied with site design decisions and staff have to balance site plans with feedback.

There have been a lot of changes through the years and the previous iteration of the product was Game Report went through changes, eventually becoming Game Review, which has also had a lot of changes since release.

Each update has members that dislike them and others that like them. As you mentioned, that was brought up in the State of Chess.com broadcast and Danny (the Chief Chess Officer) mentioned some of that. I don't recall Erik (the CEO) mentioning Game Review on his segment but I'll have to rewatch that part.

You keep saying that and you never do something with it. What a disrespect you have to people who invested 100s of euro at this site! Your comment shows you don't care at all!

I'm just a moderator and can't do anything with feedback other than forward it to staff, which I do much of the time. Staff do take feedback into consideration but aren't going to be able always satisfy everyone's desires and continue to work on site updates.

Best French man ever! 👨

Hmmm.

You know one way staff can satisfy everyone? Fix actual bugs. Yet they don't seem to do this either. So what exactly are they doing?

They do fix bugs but a lot of development work is going towards the RCN system right now along with another project so lower priority issues may be slower to get resolved.

I don't know what RCN is and it's nothing to do with priorities: I reported a bug, they confirmed it's a bug and were working on it, they re-confirmed it's a bug and were still working on it, then turned around saying it's not a bug but "standard parameters". Really, in 2024 it's 'standard parameters' to have one of your pages continually auto-reload for no reason - does that make sense to you?

Sometimes attempts to simplify things just make them more complicated... common core math is one example, game review is another.

That said, the angry tweens on here should learn to distinguish between some real animus the site has toward them and the regular kinds of problems that any large scale engineering effort encounters. Yes I am sorry to say that you are living in the real world, your virtual womb is an illusion.

Firstly, I'm not a tween. Secondly, I've professionally coded long enough to know a cop-out when I see one. Thirdly, I've offered twice to be hired as a freelancer to fix the problem myself because I'm actually trying to solve the problem - which isn't just for me but for everyone who uses the site. Lastly, if you're gonna chime in on a conversation just to spread your assumptive opinions about someone you don't know, don't hide behind your pseudo-intellectual passive-aggression, have the balls to address me directly.

There should at least be an option to change back the old review

But what do i know. game review doesnt even work for me

analysis is also glitched

But woe is me non premium member. its not like chess.com cares at all

premium members get all the actuall atention and can even get away with cheating

now that i have said this im probly getting muted

Premium accounts that use disallowed resource get banned.

Martin_Stahl, I asked you a question, please answer it.

Boo hoo, imagine getting scammed 😂😂

Firstly, you could have fooled me, you don't conduct yourself like an adult, throwing tantrums about things.

Secondly, you could have fooled me, since you seem to ascribe typical organization engineering problems to animus the site has toward you which is a ridiculous assumption I'd expect from someone who knew nothing about how organizations work.

Thirdly, why would the site staff ever want to bring onboard some emotionally irregulated individual and sink large amounts of time / energy into bringing them up to speed in the codebase when this will actually take longer than it would take to fix the bug, when infact the reason the bug isn't fixed is they have more pressing priorities than either of your suggestions...?

Lastly I think I've been pretty clear, but I hope this makes things even more clear.

Carry onward!