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Clock Bug Acknowledgement

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Avatar of RegicideXY
RegicideXY
Jan 1, 2021
0
#1
Can someone from chess.com acknowledge that there is a huge BUG that makes both clocks stop?

Countless people reported it and it’s been happening for several days.

It seems that when there is even a slight internet disconnect (I assume) the last move doesn’t get sent and both clocks stop.

At least acknowledge that there is a problem and that you’re working on it.
Avatar of notmtwain
notmtwain
Jan 1, 2021
0
#2
RegicideXY wrote:
Can someone from chess.com acknowledge that there is a huge BUG that makes both clocks stop?

Countless people reported it and it’s been happening for several days.

It seems that when there is even a slight internet disconnect (I assume) the last move doesn’t get sent and both clocks stop.

At least acknowledge that there is a problem and that you’re working on it.

I assume you are talking about the iOS problem. There are threads where they acknowledged it and said they knew what the problem was and that they would get a new build soon.

https://www.chess.com/forum/view/help-support/ios-app-freezing?page=2#comment-56013512

Avatar of notmtwain
notmtwain
Jan 1, 2021
0
#3

Just found this. They fixed the bug and submitted it to apple 3 days ago.

https://www.chess.com/forum/view/general/clock-stuck#comment-56081828

Avatar of Martin_Stahl
Martin_Stahl
Jan 1, 2021
0
#4

New version is available now:

https://www.chess.com/forum/view/help-support/ios-app-freezing?page=7#comment-56178122

 

Avatar of Vamodale
Vamodale
Jan 2, 2021
0
#5
Just lost a game to this. Updated to the new version, let's hope its a real fix.
Avatar of Vamodale
Vamodale
Jan 2, 2021
0
#6
With the update, on my Ipad there is a new bug. Instead of freezing both clocks, I made a move and my clock would still keep running as If i hadn't played. I had to propose a draw in order for the other player to play.
Avatar of rcraenen
rcraenen
Jan 2, 2021
0
#7
Same here. Very frustrating!
Avatar of Ziryab
Ziryab
Jan 2, 2021
0
#8

It is happening with the app. I moved and waited. My move never registered. Note the Arena clock at the top.






Avatar of Ziryab
Ziryab
Jan 3, 2021
0
#9

Please reset my rating to restore more than 30 Elo lost to this ridiculous bug.

I moved. My connection was secure. I lost by abandonment as my clock continued to run after my move.

Avatar of notmtwain
notmtwain
Jan 3, 2021
0
#10

I wrote to support@chess.com to find out how ios app users are supposed to report problems or bugs. The answer was to use the Contact Us link in Help (on the app).

Avatar of jeruk_klubi
jeruk_klubi
Jan 3, 2021
0
#11
I also get the same problem..already move my pieces but my time is still ticking..
Avatar of notmtwain
notmtwain
Jan 3, 2021
0
#12

I reached the app developer who said:

pedrobolanos wrote:

Thanks! Yes we are aware of this. Turns out there were two issues and we are already testing the fix. We’ll submit a build to Apple later today or tomorrow.
Avatar of walkingpretty
walkingpretty
Jan 3, 2021
0
#13
Snap, broken despite app update.