As far as trolls in clubs, clubs are meant to be private spaces and almost completely self-administered. The site
If trolls are a problem, club admins have to do a better job of screening prospective members and managing existing ones.
https://support.chess.com/en/articles/8724702-how-can-i-manage-my-club-members

Hmm. Chess.com is making strenuous efforts to reduce lag and improve overall performance. This post seems to be unaware of the more than 300 servers that Chess.com is running and its Realtime Chess Network.
https://support.chess.com/en/articles/9010617-why-can-t-i-connect-to-chess-com-when-other-sites-are-working-fine
I questioned about this same question in my bio, also in Chess.com Beta