internet connection

Dear Team,

I am thinking of quitting chess.com due to the connection issues. The server is simply reacting with seconds delay. Its getting nowdays difficult to win games with Queen advantage and minutes on the clock, simply because the moves I play only being displayed seconds later. I am very frustrated.

This is not an issue with my connection as it is as fast as it gets - On other chess sites the issue does not exist.

(Have just tested on https://fast.com/# , my internet speed is 77Mbps)

Is there anyway that this issue will be fixed? I am member since years and the issue did not always exist.

Your answer would be appreciated.

BR

David

Dear team member, 

Hungary is a long way from California.

Your download speed is important for movies but the lag before a connection begins is more important for playing a game. A chess game may have 75-100 separate connections, separated by irregular intervals. Upload speed and lag are equally important.

I did the fast.com test. It also measures latency ( lag) and upload speeds.

If I understand this correctly, I had a lag of as much as 200 ms in downloading from Netflix.  What is your min/max lag? Upload speed is also shown. 

Fast.com explains that it excludes the initial latency in its download speed measurement.  The full info is necessary to understand that your download speed alone is not sufficient to draw any conclusion that your lag is owed to chess.com's servers.

I also noted that the test results varied every time I ran it, so I conclude that the internet performance has a lot of variability.

Today I checked again.

Can you believe that those darn chess.com servers are slowing down Netflix again? 267 ms is almost a third of a second. 

How is anyone supposed to play Groundhog Day (again) with that much lag?

Hi Notmtwain,

I have been actually playing elsewhere ever since without any latency. Today the first time I logged (incidently) back to chess.com. 

I saw your answer, so I have measured again the speed. Today I am using another wifi in another city.

Internet speed is 14Mbps, unload 28ms, loaded 151ms, Upload 5 Mbps.

I do not understand why chess.com is so slow, but its definetly not due to my internet , as I do not have this problem on other chess sites.

Anyway,

Have a nice evening!

That site does not measure chess.com response. It measures Netflix and if it has a delay (lag) of up to 151 Ms (milliseconds), you would be tearing your hair out if they sponsored a chess site and you played bullet.

Other sites are located in different parts of the world, so the latency can be a lot different, with all other variables being equal.

Also, other sites may handle latency differently than chess.com, so you could be having some and they might allow more latency, or ignore it altogether. Chess.com only forgives up to 1000 ms of latency.

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

Some advertising can also introduce additional load and might cause latency.

سلام

You might check out the steps in the following: https://support.chess.com/article/4720-online-chess-performance-optimizations

If you look at the game in the archive, you'll see your opponent wasn't out of time. The client clocks are not official.

chess.com is at fault here not those tens of thousands of users who pay your salary and have lightning fast internet connection,state of the art PC-s. If there is coming feedback from users that points out chess.com´s failures, then fix the problem already....it has been like 10-15 years of that same issue......but boy those flairs and emojis really make experiencing this site a lot better.....

The site will never be able to solve all lag, just minimize issues on the hosting and client code side. I guess the site could forgive all lag, but based on previous similar discussions it seems unlikely to happen.

The lag forgiveness algorithms have been changed at least a once since I've been a member, and it's more forgiving over a string of moves.

That said, not all staff work on the same subsystems, nor can they, do it's possible to add other features while also doing other site coding and optimizations.