Contact Chess.com Support form doesn't work

Dear support team,

This form doesn't work:

https://support.chess.com/customer/portal/emails/new

I'm using Chrome. When I click 'Send' button, nothing happens. I filled in all necessary fields and tried a zillion of captchas. No luck.

Regards, Sergiy

I don't know, but I'll check with people who might know.

Thanks.

CrystalMoon, thank you.

Hey the same thing happens to me. I use Chrome too!

the same thing with chrome and opera

That problem is being addressed.  Until it's resolved you can reach support via email at  support@chess.com

Are you using chrome on windows or mac? Do you see any errors? Try to right-click on the page that fails and click on "Inspect Element" and then see if you can find any errors from the console! 

http://i.imgur.com/q2CKpfj.png

erik, I tried both, Chrome on Mac and Chrome on Windows. There are no errors in HTML code of that page.

btw when some line is missing button send is clickable 

I solved the problem, on my system at least.

Pop-ups are blocked, with an exception for *.www.chess.com.  The recent change uses a domain of support.chess.com which does not match the pop-up exception.

In Chrome this is via menu->settings, press the "show advanced settings" link, press the "content settings" button under the privacy section, press "manage exceptions" under pop-ups.

Edit:  Another solution would be to not use a popup for an "are you sure" question.  If I'm contacting support, usually I'm sure.  Though I can see that this is helpful to cut the noise from the general population.  

Edit2: Include some code in the popup which complains if it is blocked.  I know this is possible but would need to research to know how to do it.

              Reed;  can you re-post this in, "help & support". The mods will notice it sooner than here.  Also post it in, "bugs". Your looking for Arrakis09. I'm sure he can help you. He's been doing that for 4 days now.

             Erik's not staff. He's an old guy. I'll explain later.

          are you saying Erik couldn't help you??

The form works now in both Chrome for Mac and Chrome for Windows.

Thank you!

Tried it with Windows and Mozilla Firefox the other day and no response when tried to send. Does this work now or should I just try it and let you know?